Live Chat Agent

The Live Chat Agent is a customer-facing role that requires excellent communication skills, technical aptitude, and the ability to handle multiple conversations simultaneously. The ideal candidate will possess a strong problem-solving ability, excellent written communication skills, and the ability to type quickly and accurately. They will be responsible for providing prompt, accurate, and courteous responses to customer inquiries through live chat, maintaining a deep understanding of the company's products and services, and troubleshooting customer issues. Key responsibilities include customer assistance, product knowledge, problem-solving, multi-tasking, documentation, feedback collection, team collaboration, and compliance. The role requires a high school diploma or equivalent, previous experience in customer service, and proficiency in using computers and navigating multiple software applications. The ideal candidate will be a strong team player with excellent interpersonal skills and a customer-centric mindset.