Lifestyle Management Couple (Victoria, Australia)At Lifestyle Communities we are humbly passionate about making a difference in the way housing can be provided for people over 50 who are looking to right size to a bigger life.
We build amazing communities around Melbourne and regional Victoria with resort style facilities and beautiful homes.
We are ASX listed, totally customer centric and our touchpoint strategies have enabled us to achieve new home sale referral rates of over 50%.Who we are looking for:We are now seeking a couple to lead Homeowner Experience for our new community at Lifestyle Ridglea, located in Pakenham East, Victoria, Australia.
Lifestyle Managers have an exemplary customer service focus, to live on-site (house provided as part of the role), with one role focused on Office Administration and the other on Facilities Management.
Please note that due to the nature of the living arrangements provided, we are not able to support applications from individuals for this role.Our people are extremely important to us, and we aim to be exceptional in all we do that's why, at the heart of what we provide to our homeowners are our Lifestyle Managers.
From the first day that our homeowners walk into our communities and right through their entire journey with us, our fabulous Lifestyle Managers are there to support and manage the day-to-day operations of the community.
One of the key success factors for this role is to be able to create and maintain a happy, welcoming, caring and safe community that has high homeowner empowerment, satisfaction and attracts future homeowners.As the Admin Lifestyle Manager, my days will involve;Develop rapport and provide outstanding customer service to homeownersManaging the day-to-day site operations of the communityBuilding and maintaining strong professional relationships with homeowners, subcontractors, and the communityManage the community's financial performance competentlyGeneral office administration and accountsOrganisation of events, catering, and programs for the communitySupport the Projects Team, Sales Team, and all other members of Lifestyle Communities as requiredAbility to work independently whilst also being part of a broader team and demonstrating a flexible, adaptable attitude in all situationsTo communicate effectively with homeowners and work through challenges they present in a friendly, cooperative and understanding manner – whilst demonstrating empathy at all timesStrong computer skills – including Microsoft Office, Outlook and experience in RMS and Salesforce would be idealIn the role of Lifestyle Manager Admin, the hours will predominantly be 9am – 5pm, Monday to Friday.
This role will require flexibility to work outside of these hours to support the homeowners, as needed.
There will also be a requirement to attend out-of-hours events, including Meet & Greets, Open Days, etc, when required throughout the development of the community build.As the Facilities Lifestyle Manager, my days will involve;Develop rapport and provide outstanding customer service to homeownersEnsure the maintenance requests of homeowners are attended to promptly and records of work undertaken are kept in the home files or on CRM (Salesforce).Ensure the delivery of quality services to homeowners in line with their Site Agreements, while promoting their independence, satisfaction, and security.Oversee the day-to-day maintenance and preventative maintenance of the community, including the common areas, pool areas, facilities, gardens, parking areas, roadway, etc.Ensure compliance with all legislative and essential services regulations.Arrange servicing and/or repairs of all community plants and equipment with preferred contractors and ensure work is completed safely.Oversee maintenance contracts and review them on an annual basis.Support the Sales Team and other Lifestyle team members as requiredTo communicate effectively with homeowners and work through challenges they present in a friendly, cooperative and understanding manner – whilst demonstrating empathy at all times.Strong computer skills – including Microsoft Office and OutlookWhat you need to be successful in the role:We are not looking for traditional managers for these roles, the ideal candidates will have:The ability to build rapport and engage with homeowners will be pivotal to your success in the roleBe autonomous and self-motivatedHave the ability to quickly pick up new systemsIdeally you will have experience in a similar management couple role in a related industry (eg resorts, hotels, serviced apartments etc)The package is salary inclusive of super, per role.
On-site accommodation, laptop, and mobile phones are provided for these roles.Our amazing benefits include:A great culture and flexible working environmentLifestyle Long Weekends (4 paid days per year)Wellness dollarsGenerous employee share schemeLearning and development – we want you to grow and get the most out of your role!Generous parental leave policyAccess to parents and caregivers resource hub, Circle InInvitations to lots of fun eventsWhat will success feel like?In addition to fulfilling the requirements listed in this position outline you will be inspired and challenged, your learning curve will be steep, and you will genuinely believe in the purpose of the business and you will wake up eager to start the working day where your contributions are valued and rewarded.If this sounds like you and you would like to join our team, please submit your cover letter and updated resume to join Lifestyle Communities!
*Please note, only shortlisted candidates will be contacted.
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