Job Description To provide a safe, secured, courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.To have a thorough understanding and knowledge of all hotel related services and products and the ability to make recommendations to hotel guests.To be responsible for the quality of the pool water, verifying water pH and chlorine levels a minimum of twice daily, recording values, and reporting to the Fitness Manager if these levels are not as required.To assist in maintaining the pool in impeccable cleaning conditions with minor work such as removal of small floating objects.A mandatory presence near the pool. If the lifeguard needs to leave the work area, he/she should:Always ensure that the pool remains under the supervision of qualified and/or authorized personnel.Inform the Fitness Manager or Fitness Instructor.To maintain a professional image on hotel grounds, including wearing a complete uniform as per hotel standards.All movements at the pools must be registered in a logbook.To provide swimming lessons if requested (subject to superior's approval).To reinforce pool rules at all times.To ensure that the hygienic condition of the pool is respected by everyone.To remain physically fit and refresh continuously life-saving techniques as per job requirements, performing specific exercises as per established scheduled training.To continuously maintain and service all equipment related to the department, as specified in equipment manuals.To be aware of scheduled functions, group, or VIP arrivals and special events.To be flexible with work hours, regardless of time, during day or night, to facilitate security arrangements for special cases.To project a positive and motivated attitude and exercise self-control at all times.To respond to any changes in the Fitness and Security Department functions as dictated by the hotel.To handle all tasks with diplomacy, tact, appropriate discretion, and efficiency.To be fully conversant with every detail of first aid.To be familiar with the hotel's alarm system, emergency plans, and procedures for lost and found items.To comply with safety regulations and procedures, ensuring that all hotel team members observe safety precautions and use safety equipment.To alert the Fitness Manager / Chief Security Officer / Manager on Duty / Resident Manager / General Manager of any emergency at the pool.To carry out any other duties and responsibilities as assigned.To follow all policies and procedures as established by the hotel.Qualifications Previous experience as a Lifeguard preferred.Certification in CPR First Aid required.Certification as a Lifeguard required.Strong interpersonal and problem-solving abilities.Highly responsible and reliable.Ability to work cohesively as part of a team.Ability to focus attention on guest needs, remaining calm and courteous at all times.
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