The Licensing Manager will lead a team of Licensing Officers and Enquiries Officers ensuring that we process licensing applications and renewals correctly and impartially. The Licensing Manager will also make licensing decisions pursuant to delegated powers.
The Victorian Government established the Labour Hire Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the Labour Hire Licensing Act 2018 (Vic) (Act).
LHA is committed to a culture that promotes inclusion, is predicated on integrity, mutual respect and trust, is in support of good public governance and encourages the delivery of professional apolitical advice.
About the Division The Regulatory Operations Division includes our licensing, legal, communications, engagement, and enquiries functions which aim to deliver organisational strategic objectives that protect vulnerable workers against exploitation and improve transparency and integrity in the labour hire industry.
About the Branch The Licensing and Enquiries Branch has two teams. The Licensing Team assesses labour hire licence applications and licence renewal applications and tracks compliance with a range of other licensee obligations. The Enquiries and Complaints Team manages all inbound call and email enquiries and outbound call campaigns and responds to new matters as they arise.
About the role The Licensing Manager is a key management position responsible for our licensing strategies and operational policies and procedures. The Licensing Manager will lead a team of Licensing Officers and Enquiries Officers ensuring that we process licensing applications and renewals correctly and impartially. The Licensing Manager will also make licensing decisions pursuant to delegated powers.
The Licensing Manager will also support the Enquiries Officers and Licensing Officers in our focus on stakeholder engagement and the provision of timely and accurate educational information, guidance, advice, and support.
This role will also identify and report on issues and trends arising through applications, renewals, and engagement.
About you Enthusiastic and self-motivated, keen to contribute to improving systems and processes Excellent interpersonal, negotiation, and problem-solving skills Demonstrated leadership capability and the ability to bring together a wide variety of resources to achieve specific goals How to Apply Please apply by providing a professional cover letter (750 words maximum) responding to the key selection criteria and detailing your skills, knowledge, and experience relating to the opportunity. A comprehensive Position Description is attached.
For further information regarding Labour Hire Authority, please visit our website at labourhireauthority.vic.gov.au . Applicants will be required to comply with the Occupational Health and Safety Act 2004, directions, policies, or procedures.
All personal information is kept secure and confidential and managed in accordance with the Privacy and Data Protection Act, 2014. Successful candidates will be required to undergo the Victorian Public Service pre-employment screening process and an Australian Criminal History Check prior to commencing employment with Labour Hire Authority.
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