Exciting opportunities to join a dynamic and growing Library serviceCasual positions, working across library branches and outreach locationsSalary from $48.80 per hour including casual loading, plus superWe are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.Shape new possibilities. Be part of something more.A bit about the roleThe Library Customer Service Officer role is responsible for providing the exceptional customer service that our patrons know and expect. We currently have casual roles available, which will work across our 5 branches. This role is the perfect steppingstone for someone who is interested in a career in public libraries and information services, and for experienced library staff looking to broaden their experience in a new organisation. Students of Libraries and Information Management studies are also encouraged to apply.You will enjoy working with customers and have a good understanding of what great customer service looks like. This role is the face of our library branches, and the ability to have empathy and patience with our patrons is a key attribute to achieving authentic connections with our community and helping our patrons achieve what they need. This could be as simple as helping someone borrow a book, to providing IT support and helping someone on a computer; for example, to print their resume.Our library programs and services are extensive, and our team is the key to promoting what our libraries have to offer. Your ability to be outcome focused and look for opportunities to promote and educate our patrons on what they may be looking for. Sometimes what they ask for - "I'm looking for coding books for my child" - may just be the start of a further conversation - "are you aware that we run regular coding club program sessions".These roles will also be required to work weekends and weekday evenings.What you'll deliverExceptional customer service and support to the Library and their patronsAn outcome driven approach to problem solvingA passion to support the communityProactive promotion, support, and delivery of the library's range of programs and servicesA variety of levels of support to many different and diverse groups within the communityWhat you'll bringDemonstrated understanding of the role and value of the Library to the communityDemonstrated experience in delivering exceptional Customer ServiceA high level of communication skills, both written and verbalProven ability to work in an integrated team in a customer facing environmentConfidence and enthusiasm, the resilience to continue to create positive experience during a range of unique circumstancesA positive, curious and flexible attitude with a continuous improvement and professional development mindsetWhat's next?If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume.Your cover letter must include responses to the following:Tell us what you would contribute to the library teamDescribe your most recent visit to a public library, which library this was and what you most enjoyed about your visitTell us about a program that Wyndham City Libraries currently runs, and why you think it's valued by the communityTo find out more about the role, please contact (03) 8734 8999 and ask to speak to one of our Library Coordinators.Applications will be accepted until 11:59pm Thursday, 7 November 2024.We respect, acknowledge, value and celebrate the First Nations people, our heritage and cultural diversity. We are a proud inclusive employer; we encourage people from all walks of life to apply for our job opportunities.Our commitment is to provide diverse, safe, and inclusive environments where everyone can grow and succeed. Wyndham has one of the largest First Nations communities in the Western Region. We welcome and encourage applications from First Nations people.
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