2 x Casual Positions - Hourly Rate $41.66 + 11% Super 1 x Part Time Permanent position - 21 Hours Per Week
Salary Range $65,858 to $69,471 per annum Pro Rata + 11% Super About Melton City Council The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.
We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You'll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.
The Opportunity As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning. This position reports to Team Leader Library Customer Experience, servicing both internal and external stakeholders, including library members, library staff, and the general public.
In this role you will:
Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.Key Responsibilities Deliver high quality customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement.Create a welcoming experience by engaging with customers throughout the library, joining and inducting new library members, and providing tours of library facilities.Proactively assist customers to maximise their use of the library, resources, equipment, technology and online library platforms.Deliver the day-to-day bookings, hire and operation of meeting rooms and tenant space across Council's Library and Learning Hub facilities.Deliver literacy and learning program sessions or outreach visits for children and adults under the direction of a supervisor.To view the Position Description, click here .
About you
To be successful in this role you will have the following: Beyond secondary education or equivalent with library experience or experience in a customer service or community focused environment.Demonstrated customer service skills with the ability to relate well to a diverse range of people.Some experience working in public libraries or a community focused organisation.Must hold or be able to obtain an Employee Working with Children Check.Culture and Values Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there's a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we'd love to have you join us to help shape a city for the future.
We are Vibrant MELTON. Our values are:
MotivateEmpowerLeadTrustOpenNurture There are a number of great reasons why our people love working at Melton City Council:
4 weeks and 2 days annual leave (As of 1st of July 2024 will increase to 5 weeks pro rata)*Flexible Working Hours16 weeks Paid Parental Leave (Super is paid during parental leave)**These benefits are pro rata for Part Time role only.
How To Apply If you require further information about the position, please Nick Tomé, Team Leader Library Customer Experienceon 9747 5913.
Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.
To be eligible for employment at Melton City Council you must be legally entitled to work in Australia. All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees and Council's COVID-19 vaccination policy which require employees to provide documentary evidence of their vaccination status before attending the workplace.
We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery. Privacy AcknowledgmentMelton City Council is collecting personal information from you as part of the recruitment and selection process. Melton City Council recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.
Yes I agree to the privacy statement * Personal Details * Required field First name * Last name * E-mail * Digits only or add + for international numbers
Street * Street Cont. City, Town or Suburb * Postcode or Zipcode * Country * State, Region or Province * LinkedIn URL (Please click on your profile and copy the URL from your profile page.)
QuestionsYou must address each of the Key Selection Criteria. You will need to write short statements that clearlyshow how your personal values, knowledge, skills and experience meet each of the criteria.
Please confirm which position you would like to apply for: *
Part Time Permanent Position Casual Position Both Positions Candidates must provide documentary evidence of their vaccination status in accordance with Council's COVID Vaccination Policy which is an inherent requirement before attending the workplace. Candidates must provide evidence of being COVID-19 vaccinated as part of the pre-employment process. * Yes No Are you an Australian citizen, permanent resident of Australia or legally entitled to work in Australia? * Yes No Melton City Council is committed to being a child safe organisation and has zero tolerance for child abuse.
Have you had any allegations made against you under the reportable conduct scheme that were substantiated? * Yes No Have you left any organisation whilst you were subject to a pending reportable conduct investigation? * Yes No Yes No Hold or be able to obtain an Employee Working with Children Check. * Yes No Beyond secondary education or equivalent with library experience or experience in a customer service or community focused environment. * Demonstrated customer service skills with the ability to relate well to a diverse range of people. * Well-developed information technology skills with the ability to provide assistance in the use of computers, photocopiers, wireless internet access and mobile devices. * Availability and flexibility to work rostered shifts as required across weekdays, weekends and evenings. * HomeYour opportunity to be part of shaping a community that's fresh,ambitious and incommand of its own destiny.
In 2018, the City of Melton was named the fastest growing economyfor over adecade.
Staff at Melton City Council are committed to excellence in astimulating,supportive and diverse work environment.
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