Unique opportunity to make a positive impact in the Palmerston communityOngoing Opportunity Level 3 ($72,496.98 - $76,508.47) + SuperSix weeks annual leave ! Plus wide range of employee benefits!About usOur council presents an exciting opportunity for people seeking a dynamic, progressive and fast-paced organisation.We have developed a positive workplace culture where collaboration and personal development are core components.Ours is a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability.Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community.There is a sense of pride in the work we do and what we can achieve together for the people of Palmerston.Coming together with like-minded people is energising and engaging – you know when you apply yourself you can make a difference that matters.We see investing in our people as an investment in our community.Our Commitment to You and Our CustomersAt CoP we valueTeamworkCommitment and AccountabilitySustainability and Self-SufficientQuality ResourcesA culture of Continuous improvementIn addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:Make it easy for customerPerform with prideListen, learn and actEvaluate and improveAbout the RoleReporting to the Library Operations Coordinator, the role is responsible for the daily provision of excellent customer service that contributes to the delivery of the City of Palmerston Community Plan including the following:Championing the Customer Experience CharterProvide efficient, flexible and timely customer serviceResolve community enquiries with a can-do attitudeSupport the effective management of the library collectionSupport other areas of Council with customer and administrational servicesProvide advice on concerns of the community to improve servicesAbout YouTo be considered for this role, you must have:About usOur council presents an exciting opportunity for people seeking a dynamic, progressive and fast-paced organisation.We have developed a positive workplace culture where collaboration and personal development are core components.Ours is a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability.Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community.There is a sense of pride in the work we do and what we can achieve together for the people of Palmerston.Coming together with like-minded people is energising and engaging – you know when you apply yourself you can make a difference that matters.We see investing in our people as an investment in our community.Our Commitment to You and Our CustomersAt CoP we valueTeamworkCommitment and AccountabilitySustainability and Self-SufficientQuality ResourcesA culture of Continuous improvementIn addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:Make it easy for customerPerform with prideListen, learn and actEvaluate and improveAbout the RoleReporting to the Library Operations Coordinator, the role is responsible for the daily provision of excellent customer service that contributes to the delivery of the City of Palmerston Community Plan including the following:Championing the Customer Experience CharterProvide efficient, flexible and timely customer serviceResolve community enquiries with a can-do attitudeSupport the effective management of the library collectionSupport other areas of Council with customer and administrational servicesProvide advice on concerns of the community to improve servicesAbout YouTo be considered for this role, you must have:• Excellent customer service skills with the ability to engage with people of all different ages and diverse backgrounds.• Utilisation of professional, articulate, and appropriate language when responding to enquiries and I demonstrated experience in a customer focussed service role.• Previous experience within a library, and experience with library management systems• Practical working knowledge of Microsoft Office suite and demonstrated ability to learn new software through on-the-job training.• An enthusiastic attitude towards new technology and processes, with the ability to quickly learn and a willingness to teach others and information share.• Willingness to undertake training and professional development.• Ability to work independently and exercise initiative in the application of established work procedures.• Hold a Current Ochre/Working with Children Card. What you receiveTraining & Professional Development opportunitiesA great team who will support you to achieve professionally and personallyAccess to wellbeing initiatives and Employee Assistance ProgramDiversityAt City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.To ApplyTo view a copy of the position description and to 'Apply' please see below.Applications Close: Wednesday, 08 May 2024Vacancy Description - 20240424- Library Customer Experience Officer P3024 - P3027.pdf (343 kB)When applying for any Vacancies / Jobs please use: Internet Explorer 9 and above, Firefox, Chrome, Safari or Opera.Please do not use Internet Explorer 8 or earlier versions.#J-18808-Ljbffr
