Liaison Officer

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Mates4Mates is one of Australia's most respected charities for veterans and is recognised nationally for providing the most progressive, integrated support programs in the country, helping to rebuild and save lives.
Mates4Mates provides support and rehabilitation to current and ex-serving Australian Defence Force members who have been impacted as a result of their service, and their families.
Importantly, Mates4Mates aims to raise awareness around the challenges many ADF members face after transitioning back into civilian life.
At our Veteran & Family Wellbeing Centres (VFWCs), we offer a holistic approach to veteran health services, specifically through our four service streams of Mental Health Services, Physical Rehabilitation and Wellbeing Services, Social Connection Activities and Skills for Recovery Programs.

The purpose of the Liaison Officer role is to: Connect veterans (current and ex-serving ADF members) and their families to a range of services offered through the Veteran & Family Wellbeing Centres (VFWCs) and Community Organisations to improve their health and wellbeingActively promote Mates4Mates clinical services and programs to our client group to encourage their uptake of holistic veteran health services.Key Accountabilities Provide advice to Executive and Senior Management on areas within role responsibilities and ensure organisational compliance and continued improvementBe an active change agent in all cultural change initiatives through word and actionTake active accountability for continued improvement in the delivery of social connection activities and service delivery operationsTake a lead role in championing and supporting an outcome-based service and support clients through their recovery and transition into the communityIdentify, establish, and maintain key working relationships with all stakeholders to ensure the effective delivery of services within scope of role responsibility.Demonstrate peer leadership to other staff and clients, modelling a problem solving, strengths-based approach to how you workEnsure responsible use of budgeted funds when planning and delivering social connection activitiesManage own performance, and support others, to deliver work of a professional and high standard in line with the Mates4Mates vision, purpose, and valuesDeliver social connection programs in accordance with the social connections outcomes framework, policies and procedures to ensure clients receive a service that meets their needs and delivers measurable health and wellbeing outcomes.Escalate issues as they arise within area of responsibility through the appropriate channels including line manager, peer working groups, centre meetings, regional & clinical managers and Executive Leadership as appropriate.Ensure outcome measures are administered to clients and collected in accordance with relevant procedures.Complete risk assessments, MMEX calendar entries, manage professional social media accounts and source and manage contractors where required to conduct social connection activities and programs.
Conduct initial client calls, administrative functions and other related tasks, efficiently and to a high standard.Actively engage as a primary point of contact with clients to ensure they receive high levels of connection when accessing our services that are purposeful and meaningful.Represent Mates4Mates at approved external events to promote awareness within the ADF community on our holistic approach to veteran's health through providing information on our social connection activities and programs, mental health, skills for recovery and physical rehabilitation programs.Comply with Mates4Mates policies and procedures, and relevant legal and ethical standards, including accountability, ethical practice, duty of care, confidentiality, relevant accreditation standards and workplace health and safety.Maintain all documentation required and ensure compliance to timeframes, client requirements and collaborate with stakeholders for all coordination and implementation processes. Essential for successRelevant history of training and/or service in the ADF or a close connection; or demonstrated experience working with current or ex-service personnel in a similar role which has created a strong understanding of the issues facing our veterans and their familiesAn understanding and willingness of working in a client outcomes-based service including administering assessment measures.Experience supporting people who have physical/ mental health problemsExperience or willingness to work as a peer worker in a health and community organisationHigh levels of self-awareness and ability to adjust your communication style to suit your audienceAbility to maintain a calm and professional demeanour when supporting clients who may be experiencing crisis or are vulnerable, including maintaining appropriate boundaries.Flexibility in approach to work when unplanned demands of client needs conflict with meeting deadlines.Basic to intermediate computer skills, including the use of social media, and client databases to undertake administration tasks relevant to the role.Well-developed oral and written communication skills gained from experience in various contexts.Must hold current Working with Children check valid for paid employment in your relevant state or territory of operation.Current Drivers LicenceAbility to work evenings/ weekends on a semi-regular basisAdvantageousFormal qualifications in providing peer support or community services or mental health services. What we offerA supportive and passionate culture with regular temperature checks across the organisationCompetitive remuneration package and access to salary packagingSupportive management and teamLeave entitlements including additional paid parental leave and gifted leave at the end of each year so you can enjoy the holiday seasonParticipation in our Staff Wellbeing Program (i.e., virtual meditation and mindfulness sessions, building resilience workshops, and more)A suite of Workplace Health & Safety training workshops for all staffAccess to Employee Assistance Program (EAP)Professional development opportunitiesAccess to a 'Benefits Hub' which includes health and wellbeing benefits and discounts, financial advice, recipes, and moreOpportunity to provide regular feedback through OfficeVibe platformAt Mates4Mates we value the unique backgrounds, experiences and contributions that each person brings to the workplace and embrace and celebrate inclusion and diversity.
We openly encourage applications from people with diverse experiences, perspectives, and backgrounds including but not limited to: Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with a disability and people that identify as LGBTIQA+.
We're an equal opportunity employer and recognise that a diverse workforce is crucial to our success as a business.

This is an exceptional opportunity to make a difference in the veteran community.
If this opportunity excites you, apply now!

For further information or to request the position description for this role, please contact Jane Moloney at ****** #J-18808-Ljbffr