Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
As the Liability and Technical Specialist, you will be responsible for conducting initial contacts and risk assessments, obtain subjective and objective evidence and determine liability for workers compensation claims. Additionally, you will act as a subject matter expert, providing coaching and advice to our claims teams around liability and other entitlement determinations.
Based in our Darwin office and within a dynamic and collaborative team, this is a unique opportunity to bring your existing technical claims expertise to an existing new specialist role within our NT Workers Compensation function.
Responsibilities Coordinate the claim lodgement process, ensuring key information is obtained from stakeholders to support the timely determination of a claim; Determine liability for a claim within the legislative timeframes and communicate decision to the injured worker and employer; Undertake specialist claims investigation, determine normal weekly earnings, lump sum and whole person impairment entitlements; Identify any potential barriers and provide effective strategies for eligibility outcomes; Provide education to Workers, Employer and Treating Medical Practitioner in respect to rights and responsibilities; Undertake the internal dispute resolution process as requested; Provide instructions to panel solicitors with respect to litigated matters; Prepare required paper work for NT WorkSafe in relation to mediation requests; Attend mediation and work health court conferences as required. Qualifications Significant experience in workers compensation claims management, impairment assessment guidelines and relevant case law; Strong working knowledge of the NT Workers Compensation legislation and guidelines; Highly developed communication skills, with the ability to engage and negotiate at all levels of organisation and with a varied set of stakeholders; A proactive and holistic mindset; Exceptional time management and organisational skills, with excellent attention to detail; Empathetic and enthusiastic, with a strong sense of team and collaboration; A resilient attitude. To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.