Help Desk & IT Support (Information & Communication Technology)Dnister Ukrainian Credit Co-operative Ltd (Dnister) currently has an exciting opportunity for an energetic individual to join our Marketing and ICT department. As an Authorised Deposit-taking Institution (ADI) specialising in the financial services needs of its Members, Dnister has established a strong tradition for over 65 years of providing great products, competitive pricing, and excellent service to its Members.If you're excited about a dynamic role with numerous IT touchpoints, we'd love to hear from you. We're committed to providing training and support to the right candidate who brings a great attitude, enthusiasm, and is willing to learn. This role is essential to ensuring the seamless operations of IT Systems within our company. You will be involved in delivering and managing IT support to internal stakeholders, maintaining the company's IT infrastructure, and ensuring compliance with security policies and standards. You will also be collaborating with third-party IT providers to enhance system performance and security across many IT disciplines, from hardware, software, cloud, and banking system technologies. The role requires you to be a proactive, highly organised individual with strong technical skills and a commitment to exceptional service. You will be required to occasionally work weekends or/and after hours to address any critical support needs and system updates.The successful candidate will be responsible for:Contributing to the company's security framework in accordance with our regulatory obligations around PCI, CPS234 and other disciplines.Overseeing and managing multiple applications to ensure optimal performance and security.Installing, configuring, and upgrading hardware and software, ensuring compatibility and performance.Addressing and monitoring third-party support tickets to ensure the resolution of issues in a timely manner, minimising downtime and disruption.Maintaining detailed records of the troubleshooting process, including actions taken and resolutions achieved, for future reference and training purposes.Performing and or overseeing repairs, replacements and moving of IT equipment as required to maintain operational efficiency.Delivering both on-site and remote support to end-users, addressing technical issues and providing solutions.Assisting with various IT tasks, such as setting up audio-visual equipment for meetings and other technical requirements.Supporting the onboarding process by providing required end-user IT training to new hires, ensuring they are equipped with the necessary tools and knowledge.Setting up new workstations, including deploying equipment and verifying account configurations.Managing user accounts, permissions, and other tasks within Active Directory, Mimecast, and other user applications as an administrator.Working with and understanding various applications to raise support cases, such as Cisco Meraki, Fortinet, VMWare and others.Evaluating and testing new technologies to assess their potential benefits and integration into existing systems.Creating and updating training materials for staff to enhance their understanding and use of IT systems.Handling and resolving Tier 1 support tickets, providing foundational support and escalating issues as necessary.Contributing to projects where technical expertise is required to assist in developing efficiencies, products, and/or services for internal and external stakeholders.Essential skills include:Bachelor's Degree in Computer Science or a related field preferred but not essentialCompTIA A+ and Network+ or equivalent are required, demonstrating foundational knowledge and skills in IT supportWell established interpersonal, organisational and time management skills.Deep understanding of computer systems, networks, and software, including troubleshooting and problem-solving skills.Proficiency with Automate / ConnectWise or similar systems, demonstrating the ability to manage and resolve support tickets efficiently, as well as patch management and software deploymentWillingness to work overtime and/or flexible hours and adapt to high-pressure situations while maintaining high-quality supportCapability to achieve individual and business unit objectives.Well-developed verbal & written communication skills with attention to detail.Must hold a current Australian Drivers Licence.Personal attributes critical to success in the role include:Ability to work effectively on an independent basis and as part of a team.Strong commitment to providing outcomes and resolving issues efficiently and effectivelyAbility to multitask and prioritise effectively, ensuring timely completion of responsibilitiesSelf-motivated with the capability to drive outcomes and support the development of an achievement-based culture.Capacity to receive feedback and take directions in a constructive manner.The passion and the drive to succeed.Passion for innovation, change and process improvementsIf you want an exciting new opportunity and this sounds like the role for you, click on Apply to submit your cover letter and resume.Dnister is an Equal Employment Opportunity Employer. To be eligible to apply for this position, you must have the right to live and work in Australia and you must hold a current Australian Drivers Licence.
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