Level 2 Support Engineer

Our client is seeking a Level 2 Support Engineer to join their dynamic team. This role is an essential intermediary in the customer support hierarchy, providing advanced technical support services. The successful candidate will have a deep technical acumen, the ability to resolve complex issues, and a commitment to continuous improvement and customer satisfaction. The ideal candidate will embody a customer-first philosophy, showcasing proactive communication and technical proficiency.What you'll do:Uphold exceptional service standards, fostering a customer-first approach in every interactionEfficiently address and escalate technical requests, ensuring seamless transitions between support levelsProvide advanced remote and on-site support, diving deeper into technical issues and resolutionsParticipate in project teams, demonstrating leadership and technical expertise in assigned tasksEngage in continuous technical training, aiming for mid-advanced level qualifications or industry certifications relevant to our technology stackActively contribute to the development and improvement of support processes and customer service deliveryWhat you bring:Experience in an IT support role (2 years +)Confident communicator capable of engaging with diverse individualsHolds mid-advanced level qualifications or industry certifications (e.g., Microsoft/Cisco/Cert IV)Proficient in Microsoft 365, SharePoint/OneDrive, Google AppsSolid understanding of networking technologies including routing & switchingKnowledgeable in network security (Antivirus/Anti-malware, Firewalls, VPN, Proxy)What sets this company apart:Our client is a leading provider of advanced technical support services. They pride themselves on their commitment to continuous improvement and customer satisfaction. Their team is dynamic and supportive, fostering a culture of learning and growth. They offer opportunities for professional development through ongoing technical training and the chance to gain industry certifications. This is an exciting opportunity to join a company that values proactive communication, technical proficiency, and a customer-first philosophy.Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Jess Wegener on 08 9266 0940 for a confidential discussion.
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