Level 1 Engineer - Windows Support infrastructure for a range of clients. Windows OS; Windows Server & Active Directory. Hybrid, no shifts or on-call. Upskill your systems experience.
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue). Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. Innovation is part of our DNA. We believe it's key to what makes us different.
Want to be a part of our team? The NTT team in Canberra is looking for someone with a background in supporting Windows Desktop Operating Systems and Windows Server including Active Directory, who is looking to upskill into Systems.
MS Engineers are responsible for managing desktop and server operating systems and hardware, hypervisor and associated applications and tools in client environments and in the CSOC hosted Private Government Cloud (PGC) and operations platform. Systems engineers also provide on-site support to client end users.
This role is supporting clients that require an Australian Citizen with NV1 Clearance.
Working at NTT Monitor client infrastructure and solutions Perform initial triage and ticket assignment / queue management tasks Identify problems and errors prior to or when they occur Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigate first line incidents assigned and identify the root cause of incidents and problems Fulfil approved requests following agreed procedures Execute approved maintenance activities including patching and configuration changes Report and escalate incidents where necessary Ensure the efficient and comprehensive resolutions of incidents and requests Update existing knowledge articles or create new ones Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities. Provide on-site support to client end users. Operate within Security and Compliance frameworks Understand and comply with the requirements of being part of a 24x7 on-call operation. What would make you a good fit for this role? 2-3 years' experience in Windows Desktop Operating Systems, Active Directory; messaging & collaboration Experience in Windows Server including Active Directory Familiarity / experience with any of the technology specialisations is a plus Managed Services and experience in ticketing tools, preferably Service Now experience also a plus Any of the following are highly regarded: Bachelor's degree in IT or a related discipline; ITIL Foundation certification v3 / v4; MCSA / MCSE certification; VMWare (VCP) certification; Azure / AWS Certifications Excellent client service orientation and passion for achieving or exceeding expectations Excellent written and verbal communication skills Ability to plan activities and projects well in advance and consider possible changing circumstances. Ability to work well in a pressurised environment. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting Australian Citizen with NV1 Clearance #J-18808-Ljbffr