Introduction: Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.What's in it for you?Supportive Environment: Work alongside passionate individuals in our Banyo, Brisbane office.Benefits: Enjoy perks like free GP/Physio onsite, secure onsite parking, product discounts and access to our free onsite gym.Meaningful Work: Work for a brand that produces healthy meals for time-strapped individuals and those dedicated to wellness.Description:The Role: The Level 1 IT Support Officer position is to provide first-line IT support across a large FMCG business. Your focus is providing assistance to internal customers in the use of systems, upkeep, configuration, and reliable operation of computer systems, especially multi-user computers, such as servers.Working knowledge of AD, Windows Terminal Servers, DNS, DHCP, and Windows 7-11Install and configure standard hardware and softwareProvide initial hardware and software start-up training for new and existing employeesRespond to and provide local/remote technical IT support to employees across the businessPerform diagnosis and fault resolution on tickets providing high-level technical supportAdministration of cloud services such as Office 365, Microsoft Online ExchangeManaging mobile devices (iOS, Android) using Air watch (MDM)Knowledge of Systems Centre Configuration Manager and Symantec Endpoint ProtectionAnalyse online Help Desk enquiries and provide support within the agreed timeframesProject tasks in IT Service Delivery & other IT related initiativesMobile and remote computing (Windows 7, 8 and 10, iOS, Android, Air watch MDM) AWMSExperience with Windows Server 2008 R2 – Windows Server 2016, Windows 10About you:2+ years experience in a similar role - FMCG industry experience would be highly regardedFormal qualifications in IT at a Cert III level or above, with Microsoft Certification highly desirableAbility to meet deadlines effectivelyAble to work 11:30am to 8pm and have the flexibility to do a rotational roster between 5am to 8pmSupporting 24/7 systems and IT operationsCapable of dealing with high volume & high priority tickets on a regular basisProven experience providing face to face, phone support and remote servicesAdaptable and respond quickly to changing needs in a demanding environmentStrong critical thinking and troubleshooting skillsExcellent written and verbal communication, including interpersonal, negotiation and liaison skills Join Our Team! If you're an Australian Citizen or Permanent Resident with a passion for technology, customer service, and a drive to make a positive impact within the IT Helpdesk space, we want to hear from you! Take the first step toward a rewarding career with Lite n' Easy and click "APPLY" now.
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