Lending Area Manager

To become number one for customer serviceSales and Customer SuccessFull-timeOffice | Sydney, NSW, AustraliaJunior
· A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.Westpac is Australia's oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.About the role
Job DescriptionLead a high-performing team in NSW MetroLead, mentor, and coach a high performing teamSupport the growth of our lending footprintWhat you'll be responsible for
Customer Advocacy and Feedback
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice adviceAccount Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actionsSkills you'll need
Service orientation
Actively seeks and develops strategies to help key stakeholdersProblem solving
Identifies problems and develops logical solutions that address the problems
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