Salary: Above Award Wages + Performance Based ReviewsLocation: Barolin Street BundabergEmployment Type: FP - Full-Time PermanentDepartment: IT Senior Analyst Programmer - Banking & Lend SysAbout The RoleServing as the main point of contact for our in-house loan application processors, you will be required to respond to requests for technical assistance in person, via phone, chat, or email. Within this role, you will be required to respond to help desk ticket requests via our in-house communication channels. Based on the information provided to you, you will research and determine the best solution using the various information resources available to you.Key ResponsibilitiesSupport and/or escalate user enquiries in a timely mannerAssist in the monitoring and correct configuration of User Access controlsAccurately log events and issues, along with the resolutions within the relevant softwareDiagnose and resolve hardware, software and configuration obstaclesCollate and deliver any feedback and suggestions from users to the appropriate internal teamAssist in database/SQL Management, system shutdowns and restarts, new release testing/sign off, if required based on skillsetActively participate in and support Auswide Bank's programs and initiativesEnsure compliance with Auswide Bank's Policy & Procedures, privacy guidelines, and other applicable laws and regulationsWhat you'll bring to the tableAs well as being customer-orientated, cool-tempered and having an eye for detail, you will also need to:Have sound IT technical knowledge and skillsHold a BS/BA or equivalent in IT, Computer Science, or other relevant field, although this is not critical if you can demonstrate relevant on-the-job experienceHave a good working knowledge of home loan and consumer lending application processing in a financial environmentHave proven experience as a help desk technician or in another customer support roleHave a good working knowledge of SQL, database management, XML, cloud and security requirements working in a financial environmentHave a satisfactory understanding of computer systems, mobile devices, and other online tech/software products such as Manage Engine & JiraHave the ability to diagnose and resolve basic technical/software/user assistance queriesBe able to communicate effectively and efficientlyBenefits(4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff. (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community. Paid Parental Leave for all eligible primary and secondary caregivers. Employee Assistance Program (EAP) and various Health & Wellbeing programs. Bank Staff Share Plan options and Years of Service Recognition program. An extensive range of discounts and benefits associated with the Bank's financial products. Discounts with various business partners. A complete range of generously subsidised corporate uniforms.About Auswide BankEstablished in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first. Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services–making lives easier. Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre. We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.Apply Now!This is an exciting opportunity which has become available in our Bundaberg Head Office. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.#J-18808-Ljbffr