LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a broad range of child and family services, community transport, home modification and maintenance, and clinical services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria, providing support and employment to people in the communities we serve.
We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring and empathetic, providing both psychological and emotional safety, and practical assistance to help people live their best lives.
Position Description Position title: Learning and Development Officer Job Type: Staff
Reports to: Orientation Lead
Direct reports: Nil
Note: This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of LiveBetter's goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.
POSITION DESCRIPTION The primary objective of this position is to deliver training to employees to equip them with the skills and knowledge to undertake the requirements of their positions. This includes delivery of the LiveBetter Academy suite of workshops to employees commencing with LiveBetter, along with the delivery of other training programs to employees as needed.
MANDATORY QUALIFICATIONS AND EXPERIENCE Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with responsibilities of the role. Completion of NDIS Worker Orientation Module 'Quality, Safety and You' Desirable Relevant Disability or Community Services qualification, preferably Certificate IV level or above OR Certificate IV in Workplace Training and Assessment (TAE40116), or its equivalent. SKILLS, KNOWLEDGE, AND ABILITIES Experience working in the Disability Services, Out of Home Care or community services sector. Experience delivering training or coaching or mentoring team members. Demonstrated ability to self-manage tasks, time and meet deadlines. Excellent verbal and written communication skills. Sound ICT skills including familiarity with Microsoft Teams and Office 365 products and operation of computers and tablets. Demonstrated problem solving skills and the capacity to generate innovative solutions. The ability to exercise initiative and the ability to learn from others in the organisation and share knowledge and learnings. A personal commitment to improving your own knowledge and skills. DUTIES AND RESPONSIBILITIES Delivery of training as part of the LiveBetter Academy suite of workshops to LiveBetter employees. Delivery of training programs to employees to equip staff with the knowledge and practical skills to carry out work-related tasks. Administering and preparing for training events, including data entry, booking staff into training, setting up training rooms and other administrative functions as directed. Completing all required documentation at and following training to ensure accurate record keeping. Raising suggestions for training for employees, along with any feedback received during training, to the Orientation Lead. Assisting with the assessment of employee skills and knowledge to determine training needs. Provide professional and timely advice and service on organisational development issues to the Orientation Lead and Head of Workforce Development. Inspire, encourage, and recognise contributions to improvement and achievements by staff and other internal and external stakeholders. Empower staff to take initiative by providing all required resources and training, with a focus on individual accountability. Other duties as consistent with the position where required and/or requested by the Orientation Lead. RISK Staff are required to be aware of the LiveBetter's risk and opportunity management principles and contribute towards building a strong risk management culture.
HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct.
NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK The position holder is required to pass and hold a current National Police Check, a NDIS Screening Check, and a Working with Children's Check (NSW/VIC) or Blue Card (QLD).
PRE-EMPLOYMENT MEDICAL ASSESSMENT The position holder is required to pass a pre-employment medical assessment, including drug and alcohol screening.
DIVERSITY We are committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our clients and improve business results.
REMUNERATION An appropriate remuneration package in line with the skills and experience of the successful candidate will be negotiated. Salary packaging opportunities are available.
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