Learning, Development and Change Management Specialist
Create effective learning for our Broadband productFoster a culture of continuous improvementAbout the Role: The Broadband Contact Centre Learning, Development, and Change Management Specialist will play a crucial role in enhancing the skills and performance of the team.
The primary focus of this position includes oversight of knowledge management, facilitating engaging training sessions, creating effective learning content and identifying knowledge gaps to ensure all team members are equipped to excel.
You will also manage change, leading change management governance and driving change initiatives within the contact centre and fostering a culture of continuous improvement.
By aligning training efforts with business goals, this role will contribute to a high-performing contact centre that delivers exceptional service to our customers.
Key Responsibilities: Design and conduct tailored sessions, workshops, and train-the-trainer programs for diverse internal teams.Continuously assess training effectiveness using feedback and metrics to drive improvements.Develop e-learning modules, guides, and resources aligned with organizational goals and compliance requirements.Implement PROSCI-aligned strategies to support transitions and change ensuring team adoption.Partner with leadership to assess needs, address knowledge gaps and align initiatives with business objectives.About You: We are seeking a learning and change professional that has a strong relationship focus and exceptional influence and stakeholder engagement skills.
You will demonstrate:
Proven experience in training facilitation, curriculum design and change management, ideally gained in telecommunications sector.Strong communication and interpersonal skills to engage and motivate diverse audiences.Proficiency with learning management systems (LMS) and e-learning development tools.Certification in change management (e.g., PROSCI) or related fields is highly regarded.Proven ability to deliver effective training programs and manage organizational transitions.Origin - Where good change happens At Origin, we're powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential.
We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential.
If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
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