Workplace Training & Assessment (Education & Training) Full time The purpose of this role is to support staff transition from technical training into their operational roles, including training of processes in an operational environment. You will be expected to keep up-to-date with the latest business and technological developments, as well as having the skills to communicate the information effectively to staff as the need arises. The role will partner with the local business operation to understand technical claims management capability requirements and to design, develop, facilitate, coach, monitor, and evaluate claims technical training initiatives to drive performance within the operation.
ResponsibilitiesOn a day-to-day basis you will:
Design and develop claims technical training programs and assessments, aligned to the Gallagher Bassett (GB) competency framework and utilising contemporary L&D practices/principles (flexible with a performance improvement focus).Establish and maintain effective relationships with internal and external stakeholders to ensure we work in partnership to address L&D issues and/or deliver programs aligned to business requirements.Partner with external stakeholders and key managers and subject matter experts (SMEs) regarding training material relevance, accuracy, and alignment to business needs.Facilitate training programs for your assigned business unit and clients as per the training schedules.Provide on-the-job coaching support to new starters and others as identified to fast-track an individual's competence on the job.Facilitate holistic on-the-job competency-based assessments to identify knowledge and development gaps and provide feedback on performance. QualificationsWe are interested in hearing from people who have:
Minimum 3 years experience in a similar role, with a Cert IV in Training and Assessment and/or Tertiary qualifications in an appropriate discipline.Demonstrated success in designing, developing, and facilitating technical training.Excellent communication and interpersonal skills with a range of stakeholders.Excellent facilitation skills and demonstrated contemporary L&D mindset and understanding.Coaching and mentoring skills.Exceptional customer focus.High level of time management and organisational skills.Advanced user of Microsoft Office programs.Self-motivated and results-focused.Working with us: GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.
Just a few of our benefits include: Discounted InsuranceDress for your dayNovated LeasingFlexible & hybrid workingTo apply: If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity, you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
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