REF39599I
Learning and Development ManagerLuxury & Lifestyle
Company Description
Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downtown Vancouver that captures the hearts and imaginations of all who visit.
A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.
In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.
With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world-class cuisine.
Join our team and welcome our guests to extraordinary experiences at their home away from home.
Job Description Learning and Development Manager Are you a passionate trainer who thrives on providing an exceptional guest experience?
Then, we have the job for you!
As Learning and Development Manager at Fairmont Hotel Vancouver, you will take responsibility for the coordination and execution of operational training for the hotel.
You will work closely with operational leaders to develop & lead on-the-job training in line with Fairmont Hotel Vancouver's standards of operation in order to take guest experience and colleague engagement to the next level.
An inclusive, empowering, and positive workplace, where we place people at the heart of everything we doThe opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming placeThe opportunity to live, work and play across the world through our employee travel and internal transfer programsA competitive salary starting at $75,000 with annual compensation reviews based on market, performance, and capabilitiesComplimentary meal through our Colleague Dining ProgramComplimentary dry-cleaning of business attireComplimentary hotel stay with breakfast for two through our BE OUR GUEST programEmployee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwideThe opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939Free learning programs through our Academies and discounted eCornell coursesAbility to make a difference through our Corporate Social Responsibility activitiesAnnual paid vacation, sick leave, up to statutory holidays and birthday leaveA comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefitsA company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)A monthly travel reimbursement for TransLink monthly passesWhat you will be doing: Reporting to the Director, Talent & Culture, responsibilities and essential job functions include but are not limited to the following:
Responsible for the coordination and execution of operational training for the hotelProvide ongoing coaching, feedback and guidance to departmental trainers and leaders to ensure consistent and quality on-the-job training is taking placeProvide support, development and mentorship of Departmental TrainersManage the implementation, upkeep, and execution of training checklists and follow up ensuring consistent high standards across all departmentsTrack and follow up with departments to ensure 100% completion of training checklists and plansWork with Operations to conduct needs analysis in line with LQA standards, and audit requirements, creating and conducting innovative micro training, standards of the day, and other focuses as requiredBe active in monitoring the operations, guest and external audit feedback, and ensure operational presence to observe, identify training needs, validate training and program implementation effectiveness.Work closely with the leadership team to audit standards, develop action plans to address issues and concerns identified from external & internal audits, and guest & colleague engagement feedback channelsFacilitate new hire onboarding, Train the Trainer and other corporate training programsPersonally welcome all new hires, be a trusted resource and ensure all new hire departmental orientations are effectively completed.Actively monitor onboarding experience, facilitate ongoing check-ins with new hires, providing feedback to trainers and leaders for effective communication and retentionCreatively promote and communicate service standards to keep the standards alive and ensure impactful deliveryCreate, communicate and maintain a monthly training calendarYour experience and skills include: Previous operational hospitality experience, minimum 2 years, is required – previous leadership experience is a strong assetProven communication and facilitation skillsComputer literacy and excellent skills with all Microsoft Windows applications requiredAbility to be independent with the ability to influence all levels of the organization; and drive key initiatives while working cohesively as part of a larger teamExceptionally organized, disciplined, proactive and innovativeProven experience with creating and executing full-cycle processesStrong interpersonal and communication skills, both verbal and written, with the ability to build strong relationships with peers and stakeholdersDriven and energetic self-starter who thrives on a challengeVisa Requirements:Must be legally eligible to work in Canada.
The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
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