Learning And Capability Manager

Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.
You'll be part of a resilient team that works together to redefine the boundaries of excellence.
At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.
GUIDE.
GUARD.
GO BEYOND.

We believe that every candidate brings something special to the table, including you!
So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview Flexible, hybrid work arrangements (work from office and home)Comprehensive staff benefits including wellbeing support, insurance, retail discounts & moreBe part of a Diverse, Inclusive Global Company that prioritizes its peopleJoin Our Team as a Learning and Capability Manager! About the Role: Are you a strategic thinker with a passion for developing talent and driving performance?
We are seeking an experienced Learning and Capability Manager to join our Victorian Workers Compensation business unit.
In this role, you will lead a team of Technical Training Specialists and Capability Specialists to deliver and develop technical training and coaching for claims staff, ensuring competency uplift and supporting operational performance measures.
You will be responsible for strategizing, developing, implementing, and monitoring a comprehensive learning and capability framework.
This framework will enhance skills, capabilities, and compliance standards, balancing local operational needs with the national Learning & Capability strategy.

How you'll make an impact Key Responsibilities: Lead and Inspire: Guide a team of Learning Specialists & Capability Specialists to refine, scale, and monitor the learning and capability framework, ensuring it meets key business performance measures.Training Needs Analysis: Conduct thorough training needs analysis to identify capability gaps and develop tailored programs or coaching solutions.Stakeholder Management: Manage multiple SLT stakeholder expectations to prioritise and drive decisions.
Partner with external stakeholders, key managers, and subject matter experts (SMEs) to ensure training material relevance, accuracy, and alignment with business needs.
Focus on stakeholder training & coaching requirements, managing expectations and partnering to deliver training programs & projects.Performance Evaluation: Establish and track key performance indicators (KPIs) to evaluate the effectiveness of training programs.Reporting and Insights: Provide regular reports on training and development metrics to senior management, including learning outcomes, budget utilization, compliance rates, and recommendations for improvements.Future Planning: Work closely with operations to anticipate future training needs based on the strategic direction of the business.Collaboration: Enhance collaboration across all stakeholders to ensure consistent competency uplift at a local level.Record Maintenance: Oversee the maintenance of learning and development records and report on employee progress using GB's learning management system and competency tracking systems.Continuous Improvement: Monitor program effectiveness based on feedback and proactively identify continuous improvement opportunities. About you What We're Looking For: Experience: Proven experience in a similar role with a strong track record in designing, developing, and facilitating technical training to uplift capability.Leadership: Extensive experience in leading and coaching high-performing teams through training and development.Passion: A genuine passion for developing a culture of empowerment.Skills: Strong motivational, analytical, planning, communication, organizational, problem-solving, and decision-making skills.Project Management: Excellent project management skills with the ability to manage multiple projects, demonstrating initiative and maintaining document control and data integrity.Stakeholder Management: Strong stakeholder management skills, supporting stakeholders through ongoing change and capability journeys.Data Analysis: Strong data analytical skills to inform strategic direction and support business needs.Qualifications: Relevant tertiary qualification and/or professional/industry-recognized accreditation.What We Offer: Flexible Work Hours: True flexible work hours to support work-life balance.Staff Referral Incentive: Rewarding staff referral program.Ongoing Education: Opportunities for continuous education and development.Service Recognition: Awards to celebrate your contributions.Employee Assistance Program: Support for you and your immediate family members.Staff Benefits Program: Wide range of discounts on offer.Community Engagement: Opportunity to give back through our Gentle Bear program.Inclusive Environment: A fun, supportive, and inclusive working environment.To Apply: Be part of a high-performing and agile team backed by a positive culture.
If this sounds like your future career, we want to hear from you today!
Click on "Apply for this Job.
" Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Equal Opportunity: Gallagher Bassett is an Equal Opportunity Employer, and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for qualified applicants with disabilities.
Join us and make a difference in a company that values inclusion and diversity.

Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits include: Flexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway – discount offers at over 350 retailers!And more...We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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