Technical Writing (Information & Communication Technology) Full time About the Agency
As the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and the MyHealth App.
About the Role
Join our Technology Services Division, the heart of digital health innovation. We're entrusted with the operation and enhancement of a reliable, secure national digital health infrastructure and health support systems. Your role will be pivotal in transforming healthcare delivery. You'll contribute to the seamless operation of health support systems that are not just efficient but also safeguarded with the highest standards of security.
The Lead Technical Writer role will be required to undertake work that is complex in nature, work under limited direction with the opportunity for reasonable autonomy and accountability. In this role, you will need to:
Collaborate with subject matter experts and technical staff to create technical information-based material and documentation with screenshots and tutorials, including but not limited to user manuals, guides, and product specifications. Communicate complex ideas in a concise manner and explain complex technical information in easy-to-understand language for a non-technical audience. Conduct assessments on existing technical documentation and improve the documentation through collaboration with subject matter experts and technical staff. Contribute to develop and implement a comprehensive quality assurance framework for the ITS Branch. Conduct quality assurance activities on newly designed and updated processes and implement improvements. What You'll Bring Relevant experience with technical writing and documentation. Strong communication and stakeholder management skills. Strong research, analytical and problem-solving abilities. High proficiency with MS Office and detail-oriented. Relevant tertiary qualification and experience in a government environment will be highly regarded. Ability to obtain and maintain national police check. Australian Citizenship is a condition of eligibility. Ability to obtain and maintain a baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency. Additional Information
The position may be filled in Brisbane, Sydney or Canberra. To apply, submit your resume and a cover letter. Please contact the recruitment team at with queries relating to the application process. For all queries relating to the responsibilities of the position, please contact Dennis Drummond at .
Order of Merit: Applicants rated as suitable will be placed in a merit pool that may be used to fill similar ongoing or non-ongoing positions throughout the Agency for up to 18 months.
Closing Date: 01 December 2024, 11:00pm
Salary: This role offers between $94,456 - $106,563 plus 15.4% superannuation depending on skills and experience.
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