Lead Service Designer

We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.We are truly a challenger brand, with challenger spirit.This is your opportunity to join an award-winning and globally recognised AI team who co-creates new products that are taken to market globally and across many industries.We have an in-house AI team that is considered a business function across the entire enterprise as we build an AI-model optimised future.Ready to reimagine your career at Optus?Lead the design for a key project or program of work, ensuring the detailed design is consistent with the Optus Digital Design System while also ensuring it strategically makes sense Influence key stakeholder across the organisation on importance of effective customer experience Make customer experience central through every design and effectively measure impact Collaborate with the Product Owner and Product Manager to resolve impediments and identify resourcing needs It starts with you!Proven experience in Product Design or UX/UI/Service Design role.Experience in designing for Digital interfaces – responsive, web and app Strong experience with Human Centred Design and Experimentation frameworks.Excellent communication and influencing skills The good stuff… 3 days in the office, 2 days remote – with flexible hours to suit!Inclusive paid parental leave, up to 14 weeks for the primary care giver All Optus employees have access to resources, webinars and support via the 'Parents at Work portal' Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!