Lead Project Manager

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Lead Project Manager at NICE is responsible for enabling our customers to achieve value from their NICE solutions through the effective implementation of a diverse portfolio of projects. You will work closely with NICE and customer stakeholders to develop and execute all aspects of solution customization, implementation and rollout.Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction. This role requires a dynamic problem solver who is able to lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.Responsibilities & Key Activities:Develop a working knowledge of key aspects of the assigned customer's business processes and goals to ensure strong alignment of NICE solutions to customer requirements.Management of external customer Projects or Programs for the customized implementation, upgrade or enhancement of NICE enterprise solutions through the full Project lifecycle to achieve customer value and ROI objectives.End-to-end management of Projects or Program(s) including:Project or Program definition, estimation and planning, potentially including Projects managed by other Project ManagersScope ManagementTime ManagementCost ManagementQuality ManagementHuman Resource/ Personnel Management – including geographically diverse teamsCommunications ManagementProcurement/Subcontractor ManagementRevenue ForecastingCustomer and NICE Stakeholder ManagementEffective adoption of NICE project management methodology, processes, tools, techniques and templates as required.Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle; assuming complete ownership of all aspects of the solution deliveryTeam building and team motivation to achieve Project or Program objectives.Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.Effective communication to customer and NICE project stakeholdersDevelop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and suggestions for future improvements. Contribute to project management methodology improvements. Provide assessment of project results.Be part of the broader PM community to participate, contribute, learn and collaborate to increase efficiency of Project and Program Management at NICEProactive management of project profitabilityIdentify opportunities for customers to benefit from additional NICE products and services.Ideal Experience & Background:8+ years of Project or Program Management experienceExperience managing the full software SDLC as a project manager, including discovery, design and development of customized solutions requiredBusiness Intelligence, Data Warehouse or Data Integration Project experience preferred.PMP or PRINCE2 Certified preferredExperience delivering services to an external customer (consulting or software vendor) would be a plusExperience with Contact Centre projects would be a plusPersonal Attributes:Proven Project Management leader who is able to motivate diverse and remote project teamsExceptional communication and presentation skills.Ability to effectively communicate complex technical subject matter in a clear and concise fashionPersuasive, confidentwith excellentnegotiation skillsPassionate and empathetic towards the customer experienceSelf-motivated, pro-active, results-oriented professional with an ability to work with minimal directionAbout NICENICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. 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