Opportunity to lead product design across the Qantas Book and Manage domainCreate digital services that uplift our customers experience when booking and preparing to flyFull-time permanent position based at our Head Office in MascotAs the
Lead Product Designer , you will lead the end-to-end design of Qantas user experiences across both the purchase and manage booking phases of travel. You will play a critical role in designing and delivering an aligned, cohesive, and frictionless user experience for our customers, when they interact with our book and manage touchpoints.You will be responsible for employing a variety of human centred design methods and processes to define, design and deliver industry leading user experiences for Qantas customers. You will possess both a human-centric mindset and a keen eye for design fidelity and detail that enables you to span both user experience (UX) as well as visual and interface design (UI).You will lead other designers, collaborating with cross-functional teams, including product owners, managers, service designers, technology and marketing, to enhance and innovate the book and purchase experience for Qantas customers.You'll have –7+ years of experience as a Product Designer, or similar hybrid UX/UI design role, with a track record of successfully leading product design projects.Tertiary qualification in Design, HCI, Psychology and/or relevant tertiary qualificationProven experience leading design initiatives and leading other designers, with a collaborative and inclusive approach.Experience solving design problems of significant strategic importance, in large, complex organisationsExceptional communication and collaboration skills to influence and inform product strategyA strong sense of time management, deadlines, and the ability to adapt diverse challenges and competing prioritiesA robust portfolio showcasing your design process, creative thinking and solutions to complex design challenges.Deep knowledge of HCD design methods and lean UX process working in agile scrum teams and the ability to lead design thinking from discovery through to deliveryStrong understanding of design principles, user-centred design, and usability best practiceStrong user research skills to conduct qualitative and quantitative research, gather customer insights, and understand user behaviours, needs, and pain points throughout their journey.Familiarity and experience modern frameworks, and their associated techniques and rituals: Lean, Design Thinking, Scrum, KanbanDeep understanding of usability and accessibility standards, particularly WCAG 2.0 AA complianceExpert level prototyping skills to build interactive prototypes for relevant channel touchpoints.Expert proficiency with current day design tools and software including Figma and Adobe Creative Suite as well as collaboration tools such as JIRA and ConfluenceA keen eye for design detail and a portfolio that showcases thisStrong workshop and facilitation skills to guide cross-functional teams through user-centred design processesInspiring leader to direct and virtual teams, engaging facilitation with proven success and ability to spot flawed logic and coach team to correct errorsComfortable working within multidisciplinary teams of product managers, service, visual designers and engineersApplications close
on the 7th of OctoberPlease note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
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