Company Description Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.
This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.
Job Description What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwideExclusive Employee and Friends & Family Discounts at Fairmont Hotel VancouverExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world!Complimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsHourly pay rate of $24.15What you will be doing: Perform all treatments using safe and professional techniques in accordance to the protocolsMaintain a neat and orderly work area consistent with the high standards of the facilityConsistently maintain an up to date knowledge of the personal services performed and any revisions in the products or procedures usedAnswer all questions related to services performed and products usedReport dysfunctional equipment to ManagerWork with Spa Director / Manager in the formulation of plans for projects and in other areasWell versed on all aspects of the spa's operations i.e. guest relations, retail sales, spa services (aesthetic and M&B)Assist in the operations of all spa departments as requiredSales and marketingSupervise all Massage & Body OperationsPrepare and maintain an updated service manualWork with Operations Supervisor in orientation and training of new colleaguesConduct colleague in-services on any accepted techniques or programs and demonstrate the proper use of equipment and productsTour potential guests/members/studentsMeet with product vendors as requiredResponsible for professional product inventoryHelp with event planningOrganize monthly meetings for team and facilitateAdhere and support all Willow Stream and Fairmont Policies and Procedures.Other duties as assigned Qualifications Your experience and skills include: Minimum of 5 years' experience in M&B, two years in a supervisory capacityRecognized certification in Massage and Body workCertification from an accredited school of Massage requiredAll professional licenses are to be currentExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical Aspects of Position (include but are not limited to): Constant standing and walkingFrequent bending and kneelingOccasional carrying and lifting up to 20lbsOccasional pushing and pullingOccasional ascending and descending ladders, stairs and ramps Additional Information Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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