Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency, and actionable insights.
We do this by leveraging a spectrum of disruptive technologies such as artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, and virtual/augmented reality.
Positioned as 'Born Digital.
Born Agile', our capabilities span Product & Digital Engineering Services (PDES), Generative AI Business Services (GBS), and Infrastructure Management & Security Services (IMSS).We deliver these services across industry groups: Banking, Financial Services & Insurance (BFSI), EdTech, Healthcare & Life Sciences, Hi-Tech and Media & Entertainment, Industrial, Manufacturing, Energy & Utilities, and Retail, CPG & Logistics.The company has been recognized for its excellence in Corporate Governance practices by Golden Peacock and ICSI.
A Great Place to Work Certified company, Happiest Minds is headquartered in Bengaluru, India with operations in the U.S., UK, Canada, Australia, and the Middle East.Roles & Responsibilities Managing and supervising team members in the shifts.Conduct daily meetings / team huddles.Organizing shift schedules and rosters for team members as per project requirements.Validate unassigned tickets and assign them to respective support teams.Assigning & supervision duties to specific employees based on role and skills.SLA and OLA monitoring and management.Ownership of high priority incidents.Alert, coordinate, and engage respective technical teams during major and critical incidents.Handling customer escalations and managing conflicts.Responsible for shift handover and takeover.Onboarding new team members as per Red River's onboarding process.Conducting performance/productivity reviews and sharing feedback with the team.Create and execute training plans for the team members.Qualifications:Windows Server (2008, 2012, 2016, 2019), other patching tools.
Basic understanding of Windows/client operating systems.
Ability to communicate effectively in English; both verbal and written.
Team player with leadership experience.
Ability to work a shift schedule.
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