Lead Field Service Specialist Location: Remote Western Australia
Time Type: Full time
Posted On: Posted 2 Days Ago
It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
What are we offering you? Permanent full-time position with competitive remuneration Rewards & Recognition Program Discounted health insurance with Medibank Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc Access to our Employee Assistance Program Who will you be working with? This role reports to the Field Service Leader.
Where is the position located? This is a full-time role based in Perth CBD, WA.
The Lead Field Services Specialist is responsible for providing field service, product technical support, fleet performance monitoring, and commissioning of Mining Off-Highway Vehicle (OHV) electric drive systems for the region. This includes the day-to-day management, prioritization, and escalation of issues and customer requests for the region. Key to success in the role is the establishment of a customer service excellence culture in the region and to position themselves as an indispensable resource to the customer & end user of the Wabtec OHV electric drive systems.
The role is accountable for managing the commissioning of the mining electric drive systems, as well as the escalation of product quality and warranty issues arising in the region. This is done while adhering to a zero-harm culture and ensuring all work is carried out safely, efficiently, and in compliance with company policies, processes, and procedures.
The mining field services team is distributed across multiple countries and regions, and the Lead Field Services Specialist will work collaboratively with peers in other regions. Due to the nature of the position, the successful candidate must be willing to travel domestically to facilitate commissioning of new systems and to cover team gaps as needed.
Duties and Responsibilities Embraces, displays, and advocates a zero-harm safety culture in all work undertaken within Wabtec, at customer service shops and mine sites. Ensures Customer Service excellence and conducts fieldwork in compliance with all applicable local, government, company, and mine regulations and employee safety practices. Responsible for overall truck commissioning for the region. Supports troubleshooting efforts on site & remotely for Wabtec drive systems. Acts as the service support point of contact for distributor(s) and/or mines operating Wabtec drive systems in the defined region. Reports & escalates product quality and warranty claims for the region. Attends and actively participates in internal & external daily, weekly, and monthly meetings with customers, peers, and management. Prepares and submits reports, presentations, and other documents as required. Supports OEM & distributor activity in the region (sales, troubleshooting, joint customer meetings). Supports field test activities in the region for new product development. Provides product performance & potential sales opportunities to headquarters support team. Monitors and communicates project status, business issues, and significant developments. Willingness to travel up to 80% of the time, for durations of 2 to 3 weeks. Educates customers on troubleshooting, manuals, parts books & upgrades. Qualifications and Skills Certificate III in Electrotechnology Electrician or equivalent and a current valid New South Wales Electrical License. 5 years' post-trade experience in a service position, preferably in the mining industry or in rail, marine, defense or automotive. Knowledge and experience of Electric Drive/Traction Systems used in surface mining applications or rail well regarded. Experience with mining equipment design and validation. Experience with multi-location teams involved in design and validation activities. Strong technical aptitude, including applicable engineering tools and systems. Full C class driver's license. Strong oral and written communication skills. Strong interpersonal and leadership skills. Computer software and hardware proficiency. "We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant."
Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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