THE FUTURE IS WHAT WE MAKEIT. Lead Customer SupportManager Melbourne Start your career bymaking an impact and real connections with some of the most meaningfulchallenges around. When you join Honeywell, you become a member of ourperformance culture comprised of diverse leaders, thinkers, innovators,dreamers, and doers who are changing the future.
Make the Best You. Working at Honeywell isnot just creating incredible things. You will have the opportunity to work withour talented and friendly team of professionals and be part of a global team offuture shapers.
Join Us and Make anImpact. We are currently seekingan experiencedLead Customer Support Manager to join our team based at ourAbbotsford office. This role will lead strategic processes thatenhance customer engagement, enable processes and tools for the organization anddrive organizational accountability resulting in improved customer satisfaction.This cross functional role will develop and drive a management operating systemthat channels & prioritizes internal and external customer requests anddeploys actions through enterprise tools for execution
Key Responsibilities:
Manage a MOS that utilizes enterprise tools to drive right and fast customer solutions and improve overall customer satisfaction on our key customer surveys Drive cross functional projects through the identification of patterns interconnecting with the other leaders to solve complex customer problems where it requires several functions to drive timely resolution and or projects requiring involvement from global resources Influence functions outside of C&PS to drive improvements that impact Honeywell's ability to meet contractual commitments Drive execution of key C&PS Processes to enable the organization to successfully support customers and improve their experience Collaborate with cross-functional executive leadership to provide customer and program updates, drive process improvements and drive customer solutions Key Experience &Capabilities: Bachelor's degree in Business, Engineering or related field 5+ years of experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management Proven leader, with experience in a direct customer facing role Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities Demonstrated partnering skills with key internal and external customers About Us The world is changing. Andit's a familiar story at Honeywell. Our $36 billion business was founded on alegacy of firsts spanning 130 years. We're building a safer, smarter, and moresustainable world through our technology and software across each of our 930sites globally. Our impact is seen in every shape and size around the world.Our solutions are felt daily in aerospace, buildings and cities, retail,chemicals and materials, safety, industrial and manufacturing, safety, andsupply chains.
Discover More We've been innovating formore than 100 years and now we're creating what's next. There's a lot moreavailable for you to discover. Our solutions, our case studies, our#futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/
If you believe whathappens tomorrow is determined by what we do today, you'll love working atHoneywell.
The future is what we makeit. So, join us and let's do this together.
Honeywell is an equalopportunity employer, and we support a diverse workforce. Qualified applicantswill be considered without regard to age, race, creed, color, national origin,ancestry, marital status, affectional or sexual orientation, gender identity orexpression, disability, nationality, sex, religion, or veteran status. Aboriginaland Torres Strait Islander peoples are encouraged to apply.
Honeywell is a proudadvocate of the LGBTQ+ community and we are celebrating Pride Month in thePacific by launching Pride Connect, our LGBTQ+ employee network, we encouragemembers of the LGBTQ+ community to apply to join our team of future shapers.
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Additional Information JOB ID: HRD225171 Category: Customer Experience Location: 45 Grosvenor Street,,Abbotsford,VICTORIA,3067,Australia Exempt
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