Domain: IT Service Management | End Point (Desktops, Laptop, Printers, Mobile Devices) Administration
Company: ITL Australia
Requisition ID: 126239BR
About Infosys:
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description:
We are looking for a professional who is passionate about technology and problem-solving using technology.
The candidate should be a keen learner and should keep oneself updated with technological improvements and new technologies.
The candidate should enjoy finding new innovative methods of doing things and believe that change is the only constant.
Role: Lead Consultant
Location: Brisbane
Salary: AUS (129311-142018) Annual Gross
Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.
Roles and Responsibilities:
The ability to work in a team and contribute to problem-solving to achieve organizational goals.
Creating a culture of accountability by discussing quarterly/annual performance reviews based on several KPI metrics.
Acting as a service operations coordinator in the event of high priority or major incidents, liaising with technical teams and delivering communications to stakeholders.
Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Excellent oral and written communication skills to build rapport with customers to promote understanding of their ICT needs.
The ability to manage time effectively while setting the tone of the team through modelling and leadership.
Weekly/Monthly/Quarterly reports generation and review with process team for auditing purposes.
Installation & Troubleshooting Hardware/Software issues.
Commission & Decommission IT equipment.
Active involvement in CAB meetings and coordinating Infrastructure changes.
Thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
Knowledge and understanding of all relevant industry standards.
Knowledge and understanding of ITIL practices for service management.
Being aware of and managing the costs of running the service desks.
Engaging with Senior Management on a day-to-day basis.
Discussing the feedback as per CSAT reviews.
Discussing GAP analysis as per the feedback register and ensuring that all the client expectations are met.
Minimum Qualifications:
Bachelor Degree of Science (Mumbai University).
Microsoft Certified IT Professional.
Additional Skills:
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and problem-solving skills.
Hands-on experience with Microsoft operating system Windows 10 (20H2/21H2/Win 11).
ITSM tool Management.
Microsoft Office 365 apps.
Others: assembling & troubleshooting of all sorts of hardware, printers & scanners.
Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.
At Infosys, we recognize that everyone has individual requirements.
If you are a person with a disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only at ****** or include your preferred method of communication in the email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors.
In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.
All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence, and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer."
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