Management (Community Services & Development)
Worldwide Elite Segment ServiceNow Partner
APJ ServiceNow Elite Partner
Unlimited ServiceNow Enterprise Training
WFH & Office Flexible Arrangement
We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
Our ServiceNow practice is seeking a highly skilled Lead Consultant-CASE to join our dynamic team. To be a high performing CASE Lead helping customers maximise the value from their ServiceNow platform, accelerating the adoption and supporting them on a successful journey and contributing to achieving the overall practice goals.
Responsibilities and Accountabilities
Leading the customer with world class business or technical advisory
Proactively driving customer conversations to increase the value of the ServiceNow platform
Facilitate business requirements gathering and associated business cases
Perform delivery coordination of virtual teams, customer progress reporting and ensure value is being delivered
Facilitate executive-level discussions for the platform roadmap, exec dashboards and platform return on investment
Lead proactive relationships between the customer, internal teams and ServiceNow
Assisting sales and presales on tender responses
Achieving ongoing operational efficiencies
Contributing to the growth of the company's culture and ways of working
Requirements and Experience:
7+ years successful ServiceNow support/delivery
General understanding of ServiceNow licensing
Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies
Additional ServiceNow Certifications or Accreditations
Self-motivation to proactively utilise the ServiceNow and Enable training tools with a can-do attitude, to embrace the opportunities that arise when working for a dynamically growing organisation
Demonstrated effective interpersonal, communication and negotiation skills
A clear understanding of ITIL Service Management practices with specific focus on Incident, Change and Problem Management
Experience in providing application support in ServiceNow
Experience in prioritising competing demands and achieving results with a customer-focused approach
Qualifications
Technical Advisory Pathway:
IT Degree, relevant tertiary education in Computer Science or relevant experience
ServiceNow CSA
ServiceNow CIS-ITSM
+ 1 other ServiceNow product CIS
CAD - Trained and Certified
Or
Business Advisory Pathway:
ServiceNow Presales accreditation in 2+ product lines
Business function accreditation e.g., ITSM (e.g. ITIL), PPM (e.g. PRINCE2, MSP, Scrum etc), GRC (e.g. COBIT, CGEIT), Business Analysis (e.g. BABOK), Enterprise Architecture (e.g. TOGAF)
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from
women and gender-diverse people; Aboriginal and Torres Strait Islander people; Maori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders . Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.
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