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Lead Change Implementation ManagerDivision: Institutional
Location: Melbourne
About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the RoleThe Lead Change Implementation Manager is a multi-faceted role and will be responsible for working with the Onboarding Team to rollout Case Resolution and workflow platform across ANZ's global network.
Role Location: Can be based in Melbourne or Sydney
Role Type: Permanent, Full-time
What will your day look like?As a Lead Change Implementation Manager, you are accountable for:
Driving the transformation of our global KYC processes with the support of the Change Lead and initiative lead.Managing business readiness and activities for country rollouts.Facilitating the global KYC process transformation, including the operating model and system functionalities and integration enhancement.Providing practical knowledge and experience, and documenting the roles and responsibilities of different stakeholders, including frontline, financial crime, and onboarding functions.Managing the Change Management team to balance workload, optimize productivity and ensure that change artefacts are delivered on time with adherence to organization quality standards.Arranging and leading discussions with key stakeholders for the proposed changes.Ensuring continuous improvement and uplift of KYC processes.Supporting the phased rollout of changes across 15 countries, ensuring minimal disruption to operations.Collaborating with cross-functional teams to ensure alignment and integration of KYC processes.Planning and executing the change activities including change impact analysis, Operating model and process design, documentation, training, communication, and post implementation support.Facilitating and contributing on other project activities including requirements sign-off, UAT and Non-Financial Risk Assessment.Monitoring and reporting on the progress of implementation, addressing any issues or roadblocks.Providing training and support to ensure successful adoption of new processes and systems.Staying updated on regulatory changes and industry best practices to ensure compliance and effectiveness.What will you bring?To grow and be successful in this role, you will ideally bring the following:
Strong Change management experience in driving the transformation of our global KYC processes.Experience in applying change management models.Strong experience of working on big programs with phased rollouts.Extensive project integration and implementation projects experience.Ability to appreciate difficult problems and work autonomously on tasks with moderate complexity, while collaborating as part of a team.Experience of interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments.Experience of working in a heavily controls-focused and process driven environment.Experience of compiling data and analysing results.You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 80148. Job Posting End Date
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