Launch Housing | Head Of Impact

Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Don't just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
Contributing to useful and rewarding work and giving something back to the community Wellbeing days, ceremonial leave, carers leave and study leave Flexible working arrangements Purchased leave 17.5% leave loading 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer Training and career growth opportunities across Launch Housing A portion of your income can be tax-free by salary packaging your personal expenses Additional tax-free salary packaging on dining and accommodation expenses Positive, supportive and progressive work environment About the opportunity:
Reporting to the Executive Director – Homelessness Solutions & Impact, the Head of Impact will manage a team of people with diverse specialisations to ensure a cohesive and integrated approach to impact measurement across the organisation. The role sits at a Group Manager level and is part of the Senior Leadership Team within the organisation. The Head of Impact will be focused on continuous improvement across our services and programs and work with senior managers across Launch to identify the impact they are creating and understand and document what's working well and why and what changes need to be made.
The role will work closely with Executive Directors and other Group Managers to implement our organisation-wide Outcomes Framework and lead the development of the Annual Impact Report and Insights Paper Series. The Head of Impact will also contribute to organisation-wide initiatives, business development and advocacy efforts. The role has responsibility overseeing our client data warehouse, data analytics and mandatory reporting to the Government.
At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and the actions you take. We also believe that leadership is learnable – that there is a body of knowledge, skills and dispositions associated with leadership that can be learned.
The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Leaders proficiency level within the framework, reflecting the responsibility to drive strategic outcomes and influence cross-functional teams to achieve broader organisational goals.
What you'll be doing:
Overseeing the implementation of the org-wide Outcomes Framework, including updating the 10 Impact Measures as and when required. Ensure the Outcomes Framework and Impact Measures continue to align with Launch Housing's Theory of Change. Leading the development of the annual Impact Report and the Insights Paper Series. Oversee other relevant Research projects, and work closely with the Partnerships and Engagement team to ensure that reports are tailored to an external audience. Ensuring that client voice and lived experience is incorporated as part of Launch Housing's impact measurement efforts and across all deliverables. Working with Portfolios and senior leadership to conduct quarterly learning and reflection sessions that contribute towards the annual impact report. Overseeing the development of program logics for key program or service delivery areas across the organisation, including developing, planning and implementing practical monitoring and evaluation frameworks, using a mixed methods approach. Working with teams across the organisation to build evaluation and continuous improvement capability, embedding M&E methods in programs and activities and supporting teams to better understand the impact their programs are having. Overseeing and/or undertaking service reviews and program evaluations to support evidence-based practice in the planning and delivery of programs. Overseeing the overall management and integrity of Launch Housing's client data systems. Overseeing and quality assuring mandatory reporting to the Government and other funders led by the Portfolio Reporting and Analytics Lead and the Monitoring and Evaluation Lead. Contributing to grant applications and tender submissions, advocacy and conference papers, and panel discussions. Managing the performance of the RED team to deliver consistent and high-quality deliverables. What we're looking for (key selection criteria):
Tertiary qualifications in evaluation, research, public policy and advocacy, community services or equivalent practical experience. Experience in organisation-level impact measurement will be viewed favourably. Demonstrated experience using evaluation and research findings for internal learning and continuous improvement, and external advocacy to Government, philanthropy and the private sector. Advanced communication skills – both written and oral – and the ability to synthesise and tailor complex information into clear and concise digestible products for a diverse audience. Demonstrated leadership experience and the ability to build relationships and trust with internal and external stakeholders. Demonstrated empathy and understanding of the issues faced by people at risk of or experiencing homelessness, and the staff who work with them. Demonstrated commitment to the values of Launch Housing and our mission to end homelessness. $160,000 - $170,000 a year
+ Superannuation
+ NFP Salary Packaging Benefits (Tax Savings)
+ Additional Wellbeing Leave
Applications close 15 December 2024.
How to apply
To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
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