General/Business Unit Manager (CEO & General Management) The Launceston Chamber of Commerce is seeking a skilled and detail-oriented Director Member Information to join our team on a part-time basis.
The ideal candidate will have strong proficiency in Hub Spot and Xero, with a solid background in bookkeeping, financial reporting, and supporting member organisations.
In this role, you will be responsible for managing member data, ensuring accurate financial records, and producing reports to support the strategic goals of the Chamber.
You will work closely with the CEO and the Director Member Experience to enhance the value of membership and provide insights that drive the growth and development of our member services.
Key Responsibilities Member Data Management : Oversee and maintain accurate records of all Chamber members in Hub Spot, ensuring data integrity and seamless integration with other systems.
Financial Management : Manage the Chamber's financial records using Xero, ensuring timely and accurate bookkeeping, including accounts payable/receivable, invoicing, and payroll support.
Reporting & Analysis : Prepare and present regular financial reports, including income statements, balance sheets, and membership revenue tracking.
Provide insights and recommendations to the CEO based on financial data.
Member Engagement Support : Collaborate with the Director Member Experience to ensure members' needs are met, track membership renewals, and create reports on member retention and engagement trends.
Systems Management : Ensure Hub Spot and Xero are fully utilized to streamline processes, improve member interactions, and enhance reporting functionality.
Strategic Support : Provide strategic support to the CEO and Director Member Experience by analysing member data, identifying trends, and helping to develop strategies for growth and retention.
Compliance & Best Practices : Ensure all financial processes adhere to best practices and are compliant with relevant regulations, including tax reporting and membership dues.
Marketing and Event Support : Provide support required by the CEO or Director Member Experience, including delivery of Chamber services and Chamber events.
Administrative Support : Assist in the delivery of board reports, minute taking, efficient office operations, and other general administrative duties as required.
Qualifications and Experience Education : Relevant tertiary qualifications in Accounting, Finance, Business Administration, or similar field preferred.
Experience : Minimum of 3-5 years' experience in a financial or membership management role, ideally in a Chamber of Commerce or other membership-based organisation.
Skills Proficiency in Hub Spot : Experience using Hub Spot for CRM management, reporting, and membership tracking.
Proficiency in Xero : Advanced knowledge of Xero accounting software for managing financial records, reporting, and bookkeeping.
Bookkeeping & Financial Reporting : Strong background in bookkeeping with the ability to prepare and interpret financial statements and reports.
Experience with Member Organisations : Familiarity with the workings of membership-based organisations, including managing membership databases, renewals, and engagement.
Attention to Detail : High level of accuracy and attention to detail in managing financial and membership data.
Communication Skills : Strong verbal and written communication skills to effectively collaborate with internal teams and external stakeholders.
Time Management : Ability to manage time efficiently, prioritize tasks, and meet deadlines while working part-time (2 days per week).
Team Player : Ability to work effectively with the CEO, Director Member Experience, and other staff members to support the Chamber's overall goals.
Personal Attributes Detail-oriented.
Strong problem-solving abilities and a proactive approach.
High level of professionalism and customer service orientation.
Ability to work independently and as part of a team.
To Apply Please submit your resume and a cover letter (no longer than 3 pages total) outlining your relevant experience to ******.
Applications will be reviewed on a rolling basis, and we encourage early applications.
The Launceston Chamber of Commerce is committed to creating an inclusive and diverse work environment.
We encourage applications from candidates of all backgrounds.
Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Which of the following accounting packages are you experienced with? How many years of payroll experience do you have? Do you have experience in administration? Do you have experience using Xero? How much notice are you required to give your current employer? #J-18808-Ljbffr