Who we are:
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business:
AIG Travel Guard is a provider of travel insurance plans and assistance services covering travelers worldwide through each of the 7 centers we have in different parts of the world. From our service center based in Mexico City we provide support to LAC, Spain and Portugal. AIG Travel Guard plans offer coverage for vacation and trip cancellation, travel interruptions and delays, emergency medical and health expenses, lost baggage and more. We provide support to both leisure and corporate travelers all around the globe. Recently, AIG Travel Guard was awarded top honors by Forbes Advisor in their Best Travel Insurance Companies list for consumers.
About the role:
Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.
The LAR Claims Adjuster is responsible for: Receiving documents and information regarding claims and deciding if the case is payable and to what amount, while keeping with the terms and conditions of the governing policy.Communicating requests and questions from clients and providers regarding claim or payment status.Negotiating claim settlements with claimants and/or their legal teams.Managing one or more inboxes receiving daily communications from customers and third parties and replying accordingly to questions or requests.Processing different basic claim activities, such as maintaining assignation databases, uploading documents to the system, processing payments to insureds, etc.Reporting complaints and compliments received via email or phone.What we're looking for:
Intermediate Level. 2+ years industry experience in lieu of College degree, College degree preferred. Strong work ethic and time management skills in order to efficiently handle a large caseload. Self-governance and responsibility are important, as it will be expected that you process your tasks independently. Excellent communication with customers (both written and by phone) in English and Spanish. Portuguese is a plus. Detail-oriented and organized. Proactivity and being able to determine priorities and urgencies. Basic computer skills, such as Excel, Outlook.
A look at our benefits:
At AIG, we have a 100-year legacy of working to make the world a better place. We're proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.
We are an Equal Opportunity Employer:
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Functional Area: CL - Claims
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG MEXICO SERVICIOS S.A. DE C.V.
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