Land Service Delivery Manager page is loadedLand Service Delivery ManagerApplylocationsCanberra, Australian Capital Territory, Australiatime typeFull timeposted onPosted Yesterdayjob requisition idR2086086Title:Land Service Delivery ManagerYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and deliveringprojects with adigital mindsetdriving innovationwithin our business and for our customers.We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.Learn more about our business here .The Opportunity:We are seeking an experienced IT Service Delivery Manager to oversee and manage the delivery of IT services to the LAND environments within Defence.The ideal candidate will have a strong background in IT service management, ensuring that services are delivered efficiently, effectively, and in alignment with business needs and service health indicators. The candidate should also have Defence experience and be able to work with limited direction, we are looking for a skilled self-starter.Responsibilities:Develop and maintain relationships with key stakeholders across the DIE and MPE environments, understanding their IT service requirements and ensuring the delivery meets or exceeds their expectations.Work with a team responsible for delivering IT services, ensuring high performance, motivation, and professional development.Define, implement, and monitor IT service delivery processes and procedures based on ITIL or other relevant frameworks to maintain service quality and compliance.Monitor service metrics and SHIs to track performance, analyse trends, and implement improvements to enhance service delivery.Act as a point of escalation for critical incidents or service delivery issues, overseeing resolution and communicating effectively with stakeholders.Collaborate with other IT teams (such as infrastructure, operations, support) to ensure seamless service delivery and continuous improvement.Prepare and present regular reports on service performance, highlighting achievements, challenges, and improvement initiatives to senior management.As the ideal candidate you will bring:Essential:Proven experience in IT service delivery management, preferably in a similar role, with a strong understanding of ITIL or other service management frameworks.Defence experience essentialExcellent leadership and people management skills, with the ability to motivate and lead a team effectively.Strong analytical skills with the ability to interpret data, identify trends, and implement improvements.Effective communication and stakeholder management skills, both verbal and written.Experience in managing vendor relationships and contracts.ITIL Foundation certification or higher is preferred.Ability to work within a team environment.What we will offer you:A workplace culture certified as a Great Place To WorkFlexible workingCompetitive salary (including annual reviews)Paid parental leaveIncome protectionCorporate rewardsSalary packaging/Novated leasingEmployee stock purchase plansFlu shots, skin checks and discounted private health insuranceIf you're ready to shape tomorrow, let's get started. Apply Now!KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.#LI-JAW1About UsKBR — Delivering Solutions, Changing the World.KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives.In everything we do, we are guided by ourONE KBR Values:We Value Our People –We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.We Deliver –We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.We Are People of Integrity –We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what's right for the planet, the communities where we work, and our people is good for business.We Empower –We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.We Are a Team of Teams –We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals.Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries.At KBR, We Deliver.Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of KBR's name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.KBR will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.#J-18808-Ljbffr
