Aged & Disability Support (Community Services & Development)Full time$100,521 per year + 11.5% Super + NFP BenefitsAnd what we care most about is helping people live healthier, happier, better-connected lives.We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.Since 1990, we've been making it happen, both for older Australians and people with disability.We're Feros Care, and we're pleased to meet you.What you'll be doing:We are looking for a Local Area Coordinator (LAC) Manager. You will play a central role in providing exemplary leadership, supervision, support, and mentoring to the LAC team across our Townsville region.Your work will include:Assist with the management of the day-to-day operations of the allocated LAC team and provide advisory decision-making support and assisted problem-solving support as required.Assist with the day-to-day oversight of the regional LAC office to ensure participants and the broader community can access information and inquire about the NDIS, LAC, and supports.Ensure the LACs are meeting the planned service outputs and timeframes required by the National Disability Insurance Agency (NDIA) through effective management and allocation of incoming referrals, inquiries, and communications with participants, families, the community, and other NDIS stakeholders.Oversee the day-to-day coordination of LAC personnel, including monitoring rostered schedules, appointment calendars, travel, and scheduled meetings (internal and external).Ensure all LACs provide a consistent, holistic, and proactive goal-oriented approach to planning services to promote personal capacity building, community participation, and achievement of participants' chosen lifestyle.Work closely with the Manager Capacity Building and Engagement and the Service Area Manager to ensure all local community capacity building initiatives are implemented and service outcomes and KPI's are met.Undertake key tasks in response to severe weather, emergency, and disaster events in accordance with the Feros Care Emergency Management Plan and procedures.Provide backfill for the LAC team as required to meet business operational needs.Provide backfill for the Service Area Manager when required.What we're looking for:Demonstrated experience in supervising a medium-sized team.Passion for people management and experience in growing a self-sufficient workforce with high energy, enthusiasm, and commitment to excellence.Ability to travel interstate and stay away from home at least two nights every month if necessary.Demonstrated sound resource management with a high-level understanding of business viability needs.Demonstrated experience and a high level of understanding of the Disability sector; ability to read reports, interpret data, categorize risk, develop and implement sustainable corrective actions.Ability to think and act at a strategic level and successfully drive and implement change.Well-developed written and oral communication skills e.g. negotiation skills; facilitation and presentation skills; and preparing reports, presentations, and plans.High-level computer skills with the ability to problem-solve and address inevitable system interruptions to ensure business continuity, including proficiency with MS Office programs particularly Outlook, Word, and Excel.What we can do for you:Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax-free) and Meal and Entertainment Packaging (up to the value of $2650 per annum tax-free).All LACs receive a daily travel allowance ($25 per day!).Extensive discounts available on everyday purchases, financial tips and services, wellbeing, and wellness programs through our employee's benefit program ForME.Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates).Private Health Insurance Discount (Medibank).Employee Referral Program.Employee Assistance Program (EAP).Paid parental leave for eligible employees.All technology/equipment provided.Dedicated, supportive managers who care about your wellbeing.PLEASE SUBMIT YOUR APPLICATION BY: Thurs 26th DecWhen successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia.If you would like to discuss accessibility requirements, preferred communication methods, or other possibilities, please contact Mariana on 0448 094 991 or ****** Care, founded in 1990, is a multi-award-winning, all-inclusive, not-for-profit organization helping seniors and people with disability live happier, healthier, and better-connected lives.Everyone says they want to make a difference. With us, you really can!We are trailblazers in aged care, providing in-home services including personal care, domestic services, social support programs, and access to a clinical health team.Our two residential villages in northern New South Wales embody the ethos, 'Don't just live with us. Come alive with us.'Feros Care is also a proud NDIS partner in the community, delivering Local Area Coordination services to support people with disability.
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