Full time
Labelmakers Group is one of the foremost awarded manufacturers of innovative packaging products and packaging solutions to the fast-moving consumer goods sector, mostly large multinationals in the general food and beverage markets. The Company is a private multisite business in Australia and New Zealand, employing well over 600 people, with the primary focus in manufacturing pressure sensitive labels.
Labelmakers continues to invest in new systems and technologies, including having the fully integrated in-house pre-press facility, adding value and benefits to our customers and supply chain partners in Australia, as well as in New Zealand.
About the opportunity:
We are looking for an experienced Customer Service Manager to join our team in Somerton, VIC. This role reports to the General Manager, VIC with a dotted line to the Supply Chain Director and will be a key point of contact for our customers.
Key Responsibilities include:
Lead the Customer Service teams across Somerton Head office and our VIP division Manage and improve all communication processes that service our customers Maintain balance of accounts across our team to utilize skill sets Empower, engage and support your team in order management, providing prompt and regular monitoring of the status of customers' orders Train and upskill team members Be the escalation point for any customer service concerns or challenging orders Establish constructive and positive relations with our customers Work closely with sales, pre-press and the production departments to ensure all manufactured products meet our customers' specifications and expected quality standards Ensure the accuracy of data and information provided to customers by working closely and constructively with production and supply chain Utilize your Excel skills to prepare and format reports to understand our Slow, Obsolete Stock (SLOB) levels and forecasting To be successful in this role you will need:
MUST HAVE: Minimum of 3 years' experience leading Customer Service teams in a print or packaging manufacturer Strong Excel skills a must Ability to work on own initiative, provide rapid response to issues and manage priorities Good analytical, communication & interpersonal skills What can we offer you?
With sites spanning across Australia and New Zealand, working as part of a highly driven team at Labelmakers Group, you can expect the opportunity to build your own home-grown career across functions, locations, and equipment. In return for your passion and success, we will reward you with a competitive remuneration package and help you to achieve personal and professional growth. At Labelmakers, we aim to be a destination employer in the printing industry where we do not just offer jobs - we offer long-term careers.
For more information about us at Labelmakers Group, please visit our website. Candidates will be required to undergo a pre-employment medical and hold a right to work in Australia.
What are you waiting for? Apply now.
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