As a Level 1 Technical Support Analyst, you will play a vital role in providing L1 helpdesk support and assisting with onsite technical support as needed. This position is an excellent opportunity for a motivated individual to contribute to our technical support team, deliver exceptional service to our customers, and grow within the company.
About Us: At Cortech Systems, we specialise in delivering comprehensive IT solutions to businesses, ensuring smooth operations and optimal efficiency through innovative technology and dedicated support.
Key Responsibilities: Basic Troubleshooting: Resolving simple hardware, software, or network issues (e.g. password resets, printer connectivity, account unlocks,). Guiding users through predefined solutions or knowledge base articles. Ticket Management: Logging and categorising incoming tickets or calls. Escalating unresolved issues to higher-level support (L2 or L3) when required. Monitoring and Alerts: Monitoring systems for alerts or notifications (e.g. outages, security warnings). Providing initial responses or acknowledging alerts. Communication: Engaging with end-users via ticketing systems, email, phone, or chat to understand their concerns. Updating users on the status of their requests. Key Skills & Knowledge: Familiarity with basic IT tools and systems (e.g. ticketing systems, remote desktop tools). Strong communication and interpersonal skills. Ability to follow scripts and predefined troubleshooting processes. Basic knowledge of software suites (e.g. Microsoft 365) and common IT setups. Benefits: Competitive salary with opportunities for growth and advancement in the IT field, within a long-running Gold Coast-based MSP. Comprehensive training and development programs to enhance technical and professional skills. Collaborative work environment with a supportive team dedicated to delivering exceptional service to our clients. Join Our Team: Are you passionate about technology and looking to start your IT career? Join our growing MSP as an L1 Technical Support Specialist. Work with a great team and help us deliver exceptional IT services. Apply today!
Please forward all applications to ******