Kronos Technical Analyst – UKG Pro WFMFull Time permanent position based at either Macquarie Park (Sydney) or South Brisbane offices.The Kronos Technical Analyst will be primarily responsible for maintaining the ISS PRO WFM system in conjunction with UKG, ensuring compliance with company and labor laws, managing data integration, and maintaining award interpretation.The role will support the wider P&C Systems teams by resolving escalated Service Now queries, providing system testing, troubleshooting, and participating in system review and optimization to enhance efficient processes.The Position:Participate in Contract Reviews to document current processes and seek to update, standardize, and optimize management of Kronos.Second Level Responder for Service Now tickets.Document new processes or update changes, maintain Work Instruction manuals.System testing, troubleshooting, and participate in System Optimization review activities.Maintain Integrations in BOOMI, Pay Interpretation rules, data integrity, and system compliance.At least 3 years of experience in a similar role with good technical knowledge of UKG Pro WFM and operational processes.Experience integrating with Chris21 would be beneficial.Strong Customer Service ethic and skills.Effective written and verbal communication skills.Process-driven mindset with well-developed problem-solving skills.To apply for this role, please click on the 'apply' link and complete the online application.ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people living with disability, people from different cultural backgrounds, and LGBTIQA+ individuals.We are an ethical employer, recognized by the industry for paying fairly and ensuring a safe working environment for all our staff.**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**
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