Komatsu Australia | Customer Support Representative

The Opportunity This permanent full-time position is based in our Launceston branch and will be required on-site 5 days a week.
The core hours for this position are 8:00am – 4:00pm, Monday to Friday with no weekend roster.
You'll be the central point of contact for all parts related enquiries such as quotes, orders, status updates, dispatch, and organising deliveries.
This important role will assist the broader Parts and Service departments to maintain a high level of customer service.
Role Located: Launceston
Komatsu Benefits Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits. Financial: Income Protection Insurance provided through our company superannuation fund. Career: Recognition, awards, flexibility, further education studies, and internal career development. Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health. Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents. Yearly Bonus: Potential to receive a yearly bonus. Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu. What We Are Looking For Parts interpreting / administration experience. Knowledge of heavy machinery and/or mobile plant equipment is desirable. Able to provide a high level of customer service. Proven experience in customer-facing roles dealing with complex enquiries. The ability to work in a fast-paced environment with changing requirements. Ability to multi-task and prioritize workload. #J-18808-Ljbffr