Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.
Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
About Avant
Avant is Australia's leading medical defense organisation with a proud heritage of protecting Australianmedical professionals for over 130 years. It was established by a small group of doctors in 1893, who wanted to "protect themselves from actions arising out of the practice of medicine".
Avant now represents 82,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs.
Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
The commitment to members and the profession from our ~850 staff has resulted in over 50% of Australia's doctors choosing to be Avant members, delivered annual revenues of $445 million and net assets of ~$1.4 billion.
About the Role:
The Knowledge Manager plays a vital role in optimizing knowledge utilization and promotion efficient information flow across various teams within Medical Indemnity. This position plays a critical role in shifting the culture of the organisation from training knowledge and information to training people how to search for information and improve the currency of information, improved efficiencies, staff engagement and member benefits.
The role will work closely with our Business Units and our Transformation Program initially to update and expand the current solution, LivePro, across all Business Units before transitioning to support teams in uplifting the tool, internal capabilities and expanding to member self serve capabilities.
They will work with key stakeholders such as the program leaders, team managers, quality assurance specialist, trainers, change manager and SMEs to ensure an appropriate framework and standards for knowledge management exists and is maintained.
The role will drive utilisation and benefits of the tool across all business units.
The role requires strong understanding of knowledge management best practice and can support both the process and cultural change required to support the organisation vision to be 'Exceptional for members'.
· Shifting culture from 'training knowledge' to a culture of 'training to search for knowledge'· Working across a broad range of skills/functional areas across the Medical Indemnity team but also the broader Avant Group
· Supporting the rollout, take up and maintenance of the tools through it's lifecycle
· Ensuring consistency in standard across the organisation and encouraging shared resources between business units
· Ensuring 'fit for purpose' solution that enables the immediate information to service members at our fingers tips but connecting to the more detailed processes and policies that support.
· Develop a standard framework of knowledge management of our existing processes across MI
· Create new/uplift existing documentation using our knowledge management tools and facilitate the transfer to our new knowledge management platform.
· Identify opportunities for continuous improvement in management of our knowledge library and processes
· Continually evolve our Knowledge Tools driving high staff engagement and innovative ways to share knowledge.
Key Accountabilities:
1. Supporting and/or driving the implementation of knowledge management tool and activities across the Medical Indemnity Team
2. Develop a standard framework of Knowledge Management for existing and new processes within MI
3. Management of knowledge assets by working with stakeholders to optimize the accuracy and usage of the organisations knowledge resources
4. Promoting a Culture of knowledge sharing and collaborative workflows between departments by developing training, communications, and awareness programs.
5. Track engagement and other relevant metrics to assess the effectiveness and ultisation of the knowledge tools.
6. Producing high-quality documentation that meets applicable standards and is appropriate for its intended audience across different mediums/ platforms and tools available.
7. Maintain the knowledge manage platform and systems to be up-to-date, accurate, and well- organized.
To be successful you will have:
· BA or equivalent undergraduate degree in social, communication or related fields
· Strong analytical abilities and experience to bring innovative and "outside the box" approach to problem-solving.
· 2+ years of professional experience in technical or content authoring
· 2+ years working with knowledge management systems
· Enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities.
· Attentive to detail and very well organsied. Emphasis on high quality work
· Strong communication and presentation skills
· Technical background making complex systems and processes "easy to follow."
· Self-motivated / Autonomous
· Understanding of contact centres, legal practices or insurance environments is preferred
At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
For further information, please contact Nico Touze, Head of Talent Acquisition on 0467 289 985.
Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons
Why work at Avant?
At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.
Your development is our priority and we have a variety of learning and development programs that will support you in your career.
We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.
We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.
For further information, please contact our Careers team at ******.
Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.
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