Education (Organisation site)
Information and Technologies Branch; People, Information and Communication Services Division
The IT Services Management Team has an exciting opportunity for a Full-time Temporary position available for 2025.
Are you looking for an exciting opportunity in the IT Service Management Team, which enables service excellence and continuous improvement through best practices and alignment with the ITSM Framework?
We collaborate, enable, and govern IT Policies and Processes across the Department's Information and Technologies Branch.
Job detailsPosition status: Fixed Term Temporary
Position type: Flexible full-time
Occupational group: IT & Telecommunications
Classification: AO6
Workplace Location: [Insert location]
Job ad reference: QLD/CO608678/24T
Closing date: 15-Jan-2025
Yearly salary: $117,538 - $125,531
Fortnightly salary: $4,505.20 - $4,811.60
Job duration: A period of 12 months unless otherwise determined.
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity.
About the Team:Be part of a world-class, dynamic and growing team that provides a great digital experience for every Queenslander.
We are better preparing Queenslanders to work, learn, play, and succeed in a world with a constantly evolving technology landscape.
About the Role:As the Knowledge Leader, you will:
Lead, research, and coordinate knowledge management processes across the Branch to ensure optimum operational effectiveness, efficiency, and compliance with IT Service Management (ITSM) standards.Implement and maintain IT Service Management (ITSM) policies and procedures in line with knowledge management best practice and methodologies such as Knowledge Centred Support (KCS) and Information Technology Infrastructure Library (ITIL).Ensure compliance with standards, identify improvement areas, and provide coaching and training to staff.Research and investigate new technologies and solutions to enhance the knowledge base and improve business outcomes.Provide expert advice to branch staff on knowledge management processes and develop reports on service quality and performance metrics.Demonstrated experience in leading knowledge management processes in a similar environment.
(Nice to have: ITIL v3 or v4 foundations.
)Innovative: Embraces new ideas and stimulates innovation within the team.
Change Leader: Comfortable leading change in complex and ambiguous environments.
Application Process:Interested?
To Apply: Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment, an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.
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