Kirra Services | Technical Lead Application Support

Must have at least a Baseline Security Clearance.
As the Application Support Technical Lead, you will be responsible for prioritising application support issues and providing technical leadership to the team to ensure effective resolutions are implemented in a timely manner. This role is also responsible for completing root cause analysis of complex application issues and identifying trends in order to effectively assist the prioritisation of permanent solutions.
Our ideal candidate will have:
Experience in delivering positive outcomes, providing technical leadership and contributing to, and maintaining a customer service culture and the coaching of team members. A strong understanding of ITSM processes and procedures and contribute to their continuous improvement. The ability to understand and analyse systems issues in order to facilitate and undertake root cause analysis, document outcomes and contribute to Problem Management. The ability to effectively assist with the prioritisation of permanent solutions based on documented root cause findings, and development of analysis documentation as part of the Perm Fix Multi-disciplinary Team (MDT). The ability to work with key IT and business stakeholders to manage and prioritise existing issues so as to determine appropriate work outputs and priorities in a business as usual and project context. Proven experience and history in business analysis techniques to record problems and document implementation needs within the company's existing development framework. The ability to evaluate existing processes and procedures and contribute to continuous improvement through the development of policies, procedures and guidelines. Well-developed oral and written communication skills, analytical and conceptual skills including demonstrated experience in managing and resolving issues in a technical environment. #J-18808-Ljbffr