Kiosk Supervisor

Glenworth Valley Services Pty Ltd ABN: 42 658 080 810 T/A Glenworth Valley Wilderness Adventures ___________________________________________________________________________________________________________
OUTDOOR ADVENTURE EXPERIENCES | CAMPING & ACCOMMODATION | AGISTMENT | EVENTS
______________________________________________________________________________________________________________________ Thank you for enquiring about our Kiosk / Café Supervisor position at Glenworth Valley Wilderness Adventures (GVWA), Australia's largest horse riding and wilderness adventure centre. GVWA is an iconic, multi-award winning, adventure tourism business specialising in social and corporate team-building activities such as horse riding, kayaking, quad biking, abseiling, laser skirmish and camping.Our Valley Events Centre (VEC) caters to weddings, birthdays, corporate events, and other group functions.. Our diverse range of experiences are available on a picturesque, 3000-acre wilderness property. We have been in business for over 50-years' and employ a passionate team of 40 full-time staff and 60- 80 part-time and casual staff.Why do people love working with GVWA?Employment at Glenworth Valley makes for a great lifestyle and ideal work environment due to the magnificent natural scenery, the fun and enjoyable services we offer our customers and the amazing, friendly team of people you will be working with.Glenworth Valley is located 4 kilometres off the M1 Motorway via the Calga/Peats Ridge exit, which is only a 15-minute drive from Gosford. Employment at Glenworth Valley is an ideal work environment, away from the hustle and bustle of packed city centres, you will experience magnificent natural surroundings, gorgeous wildlife, and a refreshingly fun and motivated team! To familiarise yourself with the nature of our business, please visit www.glenworth.com.auPurpose of the RoleThe purpose of the role is to be responsible for the delivery of high-quality kiosk/café-style food and beverages in a hands-on capacity. The role ensures excellent customer service that exceeds customer expectations. You will also be responsible for the overall operation of the Glenworth Valley Kiosk/Café in a professional, cost effective and food safety compliant manner. Accurate and effective staff rostering, staff supervision and stock ordering also play an important part of this role.What we are looking forThe ideal candidate is a highly-capable Kiosk/Café Supervisor who is motivated, proactive and forward-thinking. Someone who will quickly build positive rapport with their peers and become a valued member of our team. Ideal candidates will have previous handson hospitality experience, high attention- to-detail and enjoy taking pride in the overall experience for our guests and visitors.We are looking for someone with a passion for customer focus. Experience supervising and training a small team, applying a common-sense approach to duties, and accountability for the overall operation of the Glenworth Valley Kiosk/Café is essential. It's a fast-paced, fun environment that requires someone with an attitude that complements our vision and values.Please note that Glenworth Valley is a non-smoking work environment. All applications will be assessed using the answers provided in the GV application form, and against the list of key result areas in the position description.RemunerationThe successful applicant will receive a salary of $71,500 per annum plus superannuation, based on an average of 40-hour work plus 2 reasonable additional hours. Your hourly rate is inclusive of overtime, penalty rates, allowances and annual leave loading.Ordinary days of employment are Thursday to Monday from 8am- 3:30pm weekdays and 7am- 5pm on weekends. You will receive an unpaid meal break of 30 minutes per 8-hour shift.What to do nextPlease complete the application form and return it with your resume ASAP via email to ******, by mail or deliver it in person. Please note that no interviews or further information will be provided on the day if you choose to deliver your application in person.If your initial application is successful, we will contact you to arrange an interview. Once again, thank you for considering GVWA as your next employer.
Position Description
Title: Kiosk / Café SupervisorReports to: Head of Food & BeverageDirect reports: Kiosk / Café team membersGrade: Grade 4Hours: You will be required to work an average of 38 ordinary hours per week plus 2 reasonable additional hours
per week totalling a minimum of 40 hours per week. These are generally to be worked Wednesday –Sunday each week. Some schedule flexibility may be available.
Last Updated: Dec 2023
GLENWORTH VALLEY WILDERNESS ADVENTURESOur Mission Deliver outstanding wilderness experiences including Adventure activities, Camping &
Accommodation, Agistment services and Events that operate in accordance with the highestlevels of customer satisfaction, safety standards and professional business practices.
Our Vision Glenworth Valley Wilderness Adventures will be recognised as Australia's leading provider of outstanding Adventure Experiences, Camping & Accommodation, Agistment and Events.
Purpose of the role
The purpose of the role is to be responsible for the delivery of high-quality kiosk/café-style food and beverages in a hands-on capacity.The role ensures excellent customer service that exceeds customer expectations. You will beresponsible for the overall operation of the Glenworth Valley Kiosk/Café in a professional, costeffective, and food-safety-compliant manner. Accurate and effective staff rostering, staff supervision and stock ordering are an important part of this role.
Key Result Areas • Customer Satisfaction• Food Service• Safety and risk management• Stock Control and Facilities Management
Key Behaviours • Customer Focus – Anticipates and meets the needs of customers and responds in an appropriate manner. Demonstrates a personal commitment to identify customers' apparentand underlying needs and continually seeks to provide the highest quality service andproduct to all customers.
• Accountability – takes accountability for ensuring areas of responsibility are effectively managed.
• Planning and Organisation – Effectively plan and implement daily and weekly task lists, achieving them in a timely and coordinated manner.
• Evaluating and decision-making – Weighs alternative courses of action and makes decisions that reflect factual information and are based on evidence, logic, reason, and fairness.
• Communications Skills – Takes the initiative to communicate accurate, up to date plans and information to all team members. Expresses thoughts clearly both verbally and in writing.Listens and understands the views of others.
• Technical Proficiency – Demonstrates the appropriate level of proficiency in the principles and practices of catering.

Performance outcomes to be AchievedCustomer Satisfaction
• Delivery of high-quality kiosk/café-style food and beverages in a hands-on capacity.• Demonstrate a passion for providing outstanding customer service.• Respond to all customer enquiries or any complaints in an effective and empathic manner to
ascertain what further action is needed and where necessary provide feedback to otherteam members and the Head of Food & Beverage.
Food Service
• Provide high quality food, meals, and beverages including proficient barista skills.• Assist with menu design changes and implementation.• Multitask and provide support to other kiosk/cafe team members and areas as required.• Maintain a work environment that is clean, highly organised, professional, safe, and
• Minimise the amount of food wastage.FinanceSafety and Risk Management
• Achieve financial targets (revenue and expenditure) in line with the businesses annual financial plan and operate according to established food cost margins.
• Operate cash register, POS system and update register codes with new products when required.
• Complete end of day income summary reconciliations against POS system reports.• Ensure the kiosk operates in accordance with all policies and industry standards.• Monitor and evaluate all equipment and ensure it is fit for use.• Ensure compliance with relevant Workplace Health and Safety practices and policies.• Proactively identify and assess potential equipment hazards to minimise likelihood of danger
to users.• Ensure food handlers are aware and practice compliant food safety handling techniques.• Ensure foods are not sold that are damaged, deteriorated, perished or past their use by date
(i.e. cracked or dirty eggs).• Ensure potentially hazardous food (PHF) is under temperature control: food receipt, storage,
display and transport; less than 5°C, above 60°C. Frozen food is hard frozen. Log daily • Ensure a Food Premises Assessment Report is completed monthly to commence and then six
monthly.
Stock Control and FacilitiesManagement
• Ensure all food safety, hygiene, stock management and ordering procedures are adhered to in a professional, cost effective and diligent manner.
• Keep all food displays, serving, preparation, cooking, cool rooms, dry stores, and other areas clean and tidy.
• Ensure all equipment is cleaned, carry out or arrange preventative maintenance and repairs.
Position Qualities, Skills and General RequirementsEssential Qualities and Skills • Previous work experience in commercial food and beverage businesses
• Stock ordering / inventory management experience• Safe Food Handling Certificate or obtain at own expense within 2 months of commencement.• Good attention to detail in a fast-paced environment• Professional, friendly, and happy approach to work colleagues and customers• Knowledge of standard kiosk / café procedures• Integrity and honesty• Methodical and highly organised• Flexible with willingness to assist in other areas when required.
Desirable qualities and skills • Experience using POS systems
• Rostering ExperienceGeneral Requirements
• Glenworth Valley is a non-smoking work environment• The successful applicant must be available to work weekends and during school holidays • Own transport• Working as directed


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