Kinetic | Specialist- Customer Experience

Join Our Team as a Customer Service Specialist! Are you passionate about customer satisfaction and building genuine relationships? We're looking for 2 Customer Service Specialist to join our dedicated team. In this role, you'll take ownership of solving customer inquiries, complaints, and issues, ensuring every interaction reflects our commitment to excellent service.
About the Role: As a key member of our service team, you'll handle inbound and outbound calls, manage customer feedback, and conduct thorough investigations into complaints. Your ability to prioritise and resolve issues will directly impact our customer experience.
Key Responsibilities: Respond to customer inquiries with professionalism and empathy. Document and disseminate messages effectively, ensuring accurate records. Identify trends in customer feedback and collaborate with internal teams to create solutions. Operate and analyse data from ticketing and tracking systems. Why Join Us? You'll be part of a supportive environment that values teamwork and customer focus. We prioritise the well-being of our staff and customers alike, fostering a culture of safety and respect.
What We're Looking For: Excellent communication skills and a friendly demeanour. Proven experience in building customer relationships and demonstrating empathy. Detail-oriented with strong analytical and problem-solving abilities. Self-motivated and adaptable in a dynamic work environment. If you're ready to make a difference in customer service and join a team that values your contributions, apply now !
Please send a cover letter and your resume.
Together, we can create positive outcomes for our customers and community.
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