Customer Service Team Leader Join Our Team as Customer Service Team Leader! Location: Tasmania
Type: Full-Time
Role Purpose: Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Team Leader to manage our dynamic customer service team. In this role, you'll ensure that our team resolves customer inquiries, issues, and complaints with a focus on customer satisfaction.
Key Responsibilities: Lead and manage the customer service team, ensuring high-quality service through effective resolution of customer inquiries and feedback. Handle inbound and outbound customer service calls, ensuring detailed documentation of interactions. Produce regular reports for stakeholders, addressing requests and resolving issues efficiently. Conduct thorough assessments of customer complaints and investigate as needed, ensuring compliance with contractual obligations. Identify trends in customer feedback and collaborate with internal teams to implement proactive solutions. Audit the quality of responses from the customer experience team, ensuring adherence to Kinetic standards and continuous professional development. Manage the customer service budget, including employee wages, and oversee core applications such as CustomerLink, Salesforce, and TIMS. Evaluate refund claims in line with organisational policies and maintain compliance with student assessment systems. Promote and uphold child safety principles as part of our commitment to protecting young people. Undertake additional tasks as needed to support the success of the organisation. Who You Are: Excellent communicator with an approachable demeanour. Proven experience in building customer relationships and demonstrating empathy. Detail-oriented with strong analytical, investigative, and problem-solving skills. Self-motivated and adaptable to a fast-paced work environment. Committed to ethical practices and high-quality performance. Proficient in customer management systems, including Salesforce and TIMS. Why Join Us? Be part of a growing, high-achieving service organisation dedicated to excellence. If you are ready to make a difference in customer service and thrive in a collaborative environment, we want to hear from you!
Apply Now! We would love to hear from you. Please send your resume and a cover letter.
Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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