Key Holder, Bloor & BathurstAbout Nova CannabisNova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.About the RoleBased out of our Value Buds Bloor Street West location in Toronto, ON, we are looking for an experienced Keyholder who can handle curveballs like champs. Not only will they be responsible for ensuring the store is in tip-top shape, but they'll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We're looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up-and-coming industry.Role and responsibilities include, but are not limited to:Customer OfferingGreet customers upon entrance; engage in conversation and build a relationship to understand specific needs.Facilitate a welcoming and positive atmosphere for everyone in the store.Educate customers about cannabis products, strains, and consumption methods.Day to Day OperationsPromote our culture and brand by participating in merchandising and promotional activities.Work in partnership with Store Managers and other team members to generate sales.Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends, and new products.Participate in routine store maintenance and ensure cleanliness is a priority.Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures.Monitor inventory and re-stock product regularly.Regulatory AdherenceComply with all OH&S (Occupational, Health, and Safety) policies and procedures.Support and promote Nova Cannabis's and AGCO's (Alcohol and Gaming Commission of Ontario) social responsibility programs.Comply with Nova Cannabis's policies, standard operating procedures, and practices.Experience and QualificationsMinimum 2 years of customer service experience.Minimum 2 years of retail and/or hospitality experience.Cannabis, liquor, or healthcare experience is preferred.High School Diploma or equivalent.Valid CannSell certification.Must complete and pass a Criminal Record Check.Working knowledge of regulations as it pertains to selling cannabis in Ontario.Personal Characteristics and RequirementsExcellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers.Ability to think on your feet and creatively problem solve.Open-minded and constantly identifying ways to improve.Passionate about creating a positive, memorable, and tailored experience for every customer.Excellent communication skills (written and verbal) and a professional demeanor.Team player who is passionate about supporting the overall success of the business.Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times.Responsible and reliable.Must be 19 years of age or older.Must have reliable transportation to commute to/from work.We are grateful for the interest in this role from all candidates; however, we will be contacting only those that are selected for next steps in the hiring process.
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