Key Account Manager
Holiday Inn Express Hotel Operations THE POSITION Work closely with clients to understand their needs and contractual requirements, ensuring satisfaction and enhancing service delivery.Assess service outcomes to identify areas for improvement, elevating brand standards and fostering memorable guest experiences and loyalty.Set and maintain high operational standards through continuous improvement plans to drive better business performance.Lead by example, delivering exceptional service to First and Business Class guests, while cultivating a culture of excellence and inclusivity within the team.Develop and implement strategies to improve product and service quality within contractual guidelines.Encourage continuous improvement, innovation, and collaboration to drive organizational success and empower team members.Mentor team members to facilitate knowledge transfer and support their professional growth.Leverage financial insights to manage budgets, control costs, and improve profitability.THE PERSON Ability to travel occasionally to locations across Australia.Leverage experience in high-end hospitality and managing catering and cleaning teams in fast-paced settings.Demonstrate analytical skills and a proven history in budget management and cost efficiencies.Proficient in Microsoft Office and resource management, focusing on profit & loss to achieve financial targets.Foster a purposeful culture by promoting innovation and independent decision-making.Apply leadership skills to motivate and connect with diverse teams, creating a collaborative environment.Build and maintain successful business relationships at all levels through excellent communication and interpersonal skills.Function as an ambitious leader, experienced in personal development, staff training, and performance appraisals.THE BENEFITS Paid Paternity leave.Easy access to 100+ retail discounts.Opportunity to learn new skills and move to different internal roles.Access to a wide variety of training & development.Work life balance.Clear career paths and support to achieve your goals.Apply Today! For any further queries, please send an email to ******
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