Key Account Parts and Service Sale Representative
Sandvik Mining and Rock Solutions
Key Account Parts and Service Representative – Perth, WA
Our Company and Culture
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate.
At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.
The role
We are seeking an experienced and motivated Key Account Parts and Service Representative to join our busy team in Perth. Your primary responsibility will be to identify aftermarket parts and service sales opportunities within an assigned customer base. You will develop, maintain, and grow customer relationships by aligning customer strategies with Sandvik's value-driven offerings.
This role focuses on medium- to long-term customer engagement, ensuring both customer satisfaction and business growth.
This role is a full-time requirement, however Sandvik recognises the desire for flexible working options, including condensed working weeks, working from home, and flexible start/finish times.
Areas of responsibility
Identify aftermarket opportunities and serve as the liaison between customers and Sandvik through to issue resolution.
Develop sales opportunities for all Sandvik aftermarket products and product lines.
Perform gap analyses on existing fleets to identify sales growth areas.
Achieve agreed targets and ensure accounts are compliant with terms and conditions of sale.
Provide support in following up outstanding debtors.
Predict customer parts requirements by analyzing maintenance strategies and planning to ensure availability.
Collaborate with customers and Sandvik teams to address aftermarket issues promptly.
Your profile
We are looking for someone with a proactive mindset, exceptional customer relationship skills, and the motivation to achieve business goals. This role suits individuals who thrive in an account management environment and have the confidence to work underground.
Mechanical trade qualification or strong mechanical aptitude.
Experience in underground mining and a history of high achievement in customer support or account management.
Confidence to travel regionally (up to 35%) and work underground when required.
Parts and service experience is highly desirable, with product knowledge specific to Sandvik equipment being advantageous.
Strong understanding of customer business processes and a proven track record in business development.
What we offer
Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure.
Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.
As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.
We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.
Don't miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us!
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
Agencies need not apply.
You must have the right to live and work in Australia to apply for this job.
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