Job Function: To be a central point of contact for our customers, building great working relationships and product knowledge which you will use to translate your customers' requirements into hire products and services that meet their needs, whilst maximizing sales opportunities.
Reporting to: Senior Hire Controller
Liaising with: Drivers, Operations Managers, Depot Managers, Fleet & Transport.
The ideal candidate will be an excellent team player with effective administration, planning and organization skills, strong attention to detail, and accuracy. Good communication skills are essential, as you will be comfortable talking to customers across a diverse mix of sectors about their need to hire equipment.
Responsibilities: Receiving hire enquiries via telephone, email, and our internal ordering system. Coordinating with the Ops manager to ensure that our fleet is available and delivered to customer sites. Communicating effectively with other colleagues/areas of the business, providing a helpful and friendly point of contact. Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy, and ensuring that this is completed in a timely manner. Building great working relationships and product knowledge to translate customers' requirements. Being an ambassador for our "Customer First" culture, resolving any issues quickly and keeping our customers informed, so they feel truly valued. Developing and maintaining knowledge of the Company's equipment for hire or sale. Communicating effectively with the sales team while supporting their customer base. Following the company's Employee handbook policies and procedures. Performing any other duties requested by your Manager. Requirements: Proven ability to work to targets and deadlines. Strong communication skills; both verbal and written. A professional and polite approach to Customer Services, ensuring accuracy of information and effective communication with all parties. Excellent self-organization and attention to detail for accurate document management. Ability to work closely with colleagues at all levels and build rapport with internal and external customers. Flexible and self-motivated, able to work as part of a team, supporting colleagues. Sound analytical and problem-solving abilities. Good IT literacy for production of presentations. For more information on this position, please apply today with your latest CV to .
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